Subject: New Reply Received - Refund follow up
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 14:19:44 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Refund follow up  Ticket comment <div>Dear centrepoint support team,</div>
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<div>Good day!</div>
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<div>Any update regarding the refund issue? </div>
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<div>Regards, </div>
<div>Christine<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Dec 7, 2022 at 11:14 PM, christine david</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv2011322391"><div>Dear centrepoint support team,<div>
<br><div>Good day!</div>
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<div>I would like to inform the team that i went to gulfbank for the 3rd time and showed them your email. They are consistent with their response that ONLY ONE TRANSACTION  credited to my account as a refund. Even before you send these email i already went there many times to personally check about the refund. Attached image is the statement of account when the refund credited to my account. And it is clear that only 1 refund. I waited kore than a month but still 1 refund was credited.</div>
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<div>Kindly check the step by step process you've done on my refund. There might be a possibility that some steps are missing or not successfully done. Another option kindly check your bank and file a complaint that the money was not credited to the customer. </div>
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<div>Please try to find a solution to these issue as i am doing my part to check on my bank coming to their branch not once but many times already and aside from that i called the customer service to raise this issue and they answered same thing. I am trying to reach Centrepoint more than a year to solve this issue. </div>
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<div>I know your time is precious as well as mine. And i dont want to waste it anymore. I have other thing to do. As a support team, do the needful, do your work and solve the issue. Refrain from passing me to other person. </div>
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<div>I hope you can able to find it as soon as possible. </div>
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<div>Thank you</div>
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<img id="yiv2011322391ymail_attachmentIdfabb1a6e-5a13-4944-99df-c811ce9489c3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjkwMTg5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.07dI8LNX9NR84qdrgO0AsTfqD5I6Wwn9hFKcRwuxz_c" data-id="2044006901890" style="width:100%;max-width:800px" class="yiv2011322391inline-image-global yiv2011322391inlined-image-cid-fabb1a6e-5a13-4944-99df-c811ce9489c3"><br>
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<br><div id="yiv2011322391ymail_android_signature"><a rel="noreferrer" id="yiv2011322391ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div id="yiv2011322391yqt01343" class="yiv2011322391yqt0333231625"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Sun, Dec 4, 2022 at 8:20 AM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv2011322391"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Dear Christine David.</div>
<div dir="ltr">we would like to inform you that the refund process has been done from our side and as requested you can find the refund details below :</div>
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<div><strong>Ref #: 132111001497</strong></div>
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<div>Original Transaction ID 202132103886542</div>
<div>IP Address 52.155.223.233 Batch ID</div>
<div>Transaction Date/Time Sun Oct 30 08:30:29 AST 2022 Post Date 1030</div>
<div>Transaction ID 202230303914627 Action Code Credit</div>
<div>Merchant ID 2683 Terminal ID 268301</div>
<div>Payment Instrument Debit Card Brand ID Gulf Bank of Kuwait</div>
<div>Card Number 531329******2588 Card Expiration Nov , 2025</div>
<div>Transaction Amount 31.310 Currency Code 414</div>
<div>Merchant Track ID 169999990329250540 Result Code CAPTURED</div>
<div>Host Response 00 Authorization Code 017862</div>
<div>AVS Response CVD2 Validation Repsonse</div>
<div>Reference ID 230397000065 STAN ID 221193</div>
<div>Cardholder Address</div>
<div>ECI 7 Cardholder Zip Code</div>
<div>User Field 1 User Field 2</div>
<div>User Field 3 User Field 4</div>
<div>User Field 5</div>
<div>UCAF Host Tran ID</div>
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<div><strong>Ref # : 132111001497</strong></div>
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<div>Original Transaction ID 202132195935105 </div>
<div>IP Address 52.155.223.233 Batch ID</div>
<div>Transaction Date/Time Sun Oct 30 08:32:49 AST 2022 Post Date 1030</div>
<div>Transaction ID 202230396015443 Action Code Credit</div>
<div>Merchant ID 2683 Terminal ID 268301</div>
<div>Payment Instrument Debit Card Brand ID Gulf Bank of Kuwait</div>
<div>Card Number 531329******2588 Card Expiration Nov , 2025</div>
<div>Transaction Amount 31.310 Currency Code 414</div>
<div>Merchant Track ID 169999990329251792 Result Code CAPTURED</div>
<div>Host Response 00 Authorization Code 034144</div>
<div>AVS Response CVD2 Validation Repsonse</div>
<div>Reference ID 230397000068 STAN ID 175867</div>
<div>Cardholder Address</div>
<div>ECI 7 Cardholder Zip Code</div>
<div>User Field 1 User Field 2</div>
<div>User Field 3 User Field 4</div>
<div>User Field 5</div>
<div>UCAF Host Tran ID</div>
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<div dir="ltr" style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important"> </span>Support Team </div>
<div style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Centrepoint </span>Support Team </div>
<div style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Centrepoint </span>Support Team </div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5403605