Subject: New Reply Received - Please fix my shukran credit
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 10:45:53 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Please fix my shukran credit   Ticket comment <div>I have credit in my shukran card this credit I return the cloth it’s 108 dirhams I am not able to use that I don’t know the issues and your department also not understand what is the problem </div>
<div>My email is [email-masked] </div>
<div>My mobile number is 0522231538</div>
<div>My name is Muhammad haris <img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjg4NzExNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ywFsk0T6BL98NJr55J8kaIB7KMg1yQqI5jIm15BL1ps" data-id="2044006887114">
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<span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">This is my card my card old number is I use in 2014 0509941473 it’s not with me now <br></span><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 12 Dec 2022, at 2:21 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5432393</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5432393<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Samer Salmeh : </div>
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<div dir="ltr"><div dir="ltr">Hi Muhammad ,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div></div>
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<div>We apologize for the inconvenience caused.</div>
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<div dir="ltr">After checking we couldn't find any account linked by email id <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> please check order provide us by the order number </div>
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<div>Please feel free to contact us if you have any further questions.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5432393