Subject: New Reply Received - Conversation with Maryam Wassef
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Dec 2022 20:30:08 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Conversation with Maryam Wassef  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear All,</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal">I have mentioned 2 problems the refund of the 18 AED and the discount that I should get on my order as I have used NBD visa , so you are saying that the money has been refunded back on Nov26 but till date I have nothing in my account, secondly please check again the 10% discount that I should get on my order .</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"><span style="font-size:12.0pt">Thanks &amp; Best Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt">Maryam Wassef</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt">Logistics Manager</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="font-size:12.0pt">Antolino Impex Trade</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt">Mobile: +201201820057</span></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"></div>
<div> </div>
<div class="MsoNormal"></div>
<div> </div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in"><div class="MsoNormal"><b></b></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br><b>Sent:</b> Saturday, December 10, 2022 12:21 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Conversation with Maryam Wassef</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 5345351</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Samer Salmeh : </span></div>
<div></div>
<div></div>
<div><div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Maryam ,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologize for the inconvenience caused.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The item NUK Mickey Mouse Print Soother Chain has been cancelled due quality issue, and the refund of amount of 18 AED has refunded on 11/26/22 to your card 529607******8955. The refund process takes 7-14 working days, according to the bank procedures. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>For the inconvenience caused, we’d like to give you a voucher worth AED 17 so please confirm if you agree.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please feel free to contact us if you have any further questions.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>Centrepoint Support Team</span></div>
<div></div>
<div></div>
</div>
</div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
</div>
<div></div>
<div></div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5345351