Subject: Ticket Assigned - Conversation with Munum Amjad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Dec 2022 15:51:13 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Munum Amjad Munum Amjad                    Hey           07:40 PM, 11th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:40 PM, 11th Dec                   MAX UAE whatsapp bot                    Hello Munum Amjad , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:40 PM, 11th Dec                     Munum Amjad                    1           07:40 PM, 11th Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           07:40 PM, 11th Dec                     Munum Amjad                    9405206733           07:40 PM, 11th Dec                   MAX UAE whatsapp bot                    ? Congrats, your order is     Placed    Your estimated delivery date is 11/12/2022    You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            07:40 PM, 11th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:40 PM, 11th Dec                     Munum Amjad                    2           07:40 PM, 11th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:40 PM, 11th Dec                     Munum Amjad                    1           07:40 PM, 11th Dec                   MAX UAE whatsapp bot                   Please enter your email address           07:41 PM, 11th Dec                     Munum Amjad                    [email-masked]           07:41 PM, 11th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:41 PM, 11th Dec                     Munum Amjad                    [email-masked]           07:41 PM, 11th Dec                   Samer                   Hi Munum Amjad , Thank you for contacting us. I'm Samer. I will be happy to help you.           07:42 PM, 11th Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:42 PM, 11th Dec                     Munum Amjad                    Hey i have ordered a gift card yesterday its been 24 hours and the receipient didn’t receive           07:42 PM, 11th Dec                     Munum Amjad                    its such an embarrasment           07:43 PM, 11th Dec                     Munum Amjad                    that you give someone a gift card and its not receiving dont know why its too much time even you dont have to pack and courrier           07:43 PM, 11th Dec                   Samer                   We apologize for the inconvenience caused.We have an technical issue with gift card orders our team is working on it within 24 hours it will be resolved           07:45 PM, 11th Dec                     Munum Amjad                    why its not mentioned before           07:45 PM, 11th Dec                     Munum Amjad                    do you even know how embarassing it is           07:46 PM, 11th Dec                   Samer                   We apologize for the inconvenience caused.We will check with the team to send it asap           07:46 PM, 11th Dec                   Samer                   To your email  [email-masked]           07:46 PM, 11th Dec                   Samer                   Do you have another inquiry I can assist you with?           07:46 PM, 11th Dec                     Munum Amjad                    if you can send it in an hour good but if not i want to refund it           07:46 PM, 11th Dec                     Munum Amjad                    gift card means you’re gifting something so they can get as per their choice           07:48 PM, 11th Dec                     Munum Amjad                    not happy with this           07:48 PM, 11th Dec                   Samer                   We will check with our team and will update you soon           07:50 PM, 11th Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:50 PM, 11th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5448778