Subject: Note Added - [#5222564] Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Dec 2022 09:14:59 +0000

Hi ,    Srinivas Rao added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5222564    Subject:  Feedback or suggestions   Requester: Ali Yousif    Note Content:   <div class="elementToProof" style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">DearGhouse /ajmal</span>
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<span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Customer visited store and issue resolve . customer came replace bed
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<div style="background:white"><span style='font-family:"Calibri","sans-serif"; color:black; background:white'>Regards</span></div>
<div style="background:white"><span style='font-family:"Calibri","sans-serif"; color:black; background:white'>Shrinivas .R</span></div>
<div style="background:white"><span style='font-family:"Calibri","sans-serif"; color:black; background:white'>Store Manager<br>
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<div style="background:white"><span style='font-family:"Calibri","sans-serif"; color:black; background:white'>Mothercare (Oasis Mall Ocer )<br>
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<span style='font-family:"Calibri","sans-serif"; color:black; background:white'>Landmark Group | ARG |  <br>
Mobile: +973 33004896<br>
Mail     <span style="background-color:rgb(255,255,255)">: </span></span><span style="color:black; background:white"><a href="mailto:[email-masked]" target="_blank" id="LPNoLP" rel="noreferrer"><span style='font-family:"Calibri","sans-serif"; color:rgb(0,111,201); background-color:rgb(0,0,255)'><span style="background-color:rgb(255,255,255)">[email-masked]</span><span style="background-color:rgb(255,255,255)"></span></span></a></span>
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<a href="mailto:[email-masked]" target="_blank" id="LPNoLP" rel="noreferrer"><b><span style='font-size:10.0pt; font-family:"Arial","sans-serif"; color:black'>Website: <span style="color:rgb(0,111,201)">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, December 11, 2022 11:55 AM<br>
<b>To:</b> Mohammed Ghouse &lt;[email-masked]&gt;; Ajmal Mohammed &lt;[email-masked]&gt;; CP Ocer &lt;[email-masked]&gt;; Srinivas Rao &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5222564] - Feedback or suggestions
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<div>You don't often get email from [email-masked]. <a href="https://aka.ms/LearnAboutSenderIdentification" rel="noreferrer">
Learn why this is important</a>
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<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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Dear Ajmal,</div>
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Is there any update on the above issue?</div>
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We have check with the customer by phone regarding damage, The Baby Bed was delivered at home with scratches.</div>
<div style="box-sizing:border-box; word-break:break-word; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
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The customer requesting to replace it with the same or other style. And he's ready to pay a difference amount as well.</div>
<div style="box-sizing:border-box; word-break:break-word; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
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  <a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style="box-sizing:border-box; background-color:transparent; color:rgb(44,92,197); text-decoration:none; word-break:break-word">@Srinivas Rao</a>, Please check and give quick response
 on this issue.</div>
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Thanks &amp; Regards,</div>
<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Centrepoint </span>Support
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<blockquote class="x_freshdesk_quote">On Tue, 6 Dec at 2:32 PM <span class="x_separator">
, Centrepoint &lt;[email-masked]&gt; wrote:
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Dear Ajmal,</div>
<div style="box-sizing:border-box; word-break:break-word; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
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Is there any update on the above issue?</div>
<div style="box-sizing:border-box; word-break:break-word; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
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We have check with the customer by phone regarding damage, The Baby Bed was delivered at home with scratches.</div>
<div style="box-sizing:border-box; word-break:break-word; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
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The customer requesting to replace it with the same or other style. And he's ready to pay a difference amount as well.</div>
<div style="box-sizing:border-box; word-break:break-word; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
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  <a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style="box-sizing:border-box; background-color:transparent; color:rgb(44,92,197); text-decoration:none; word-break:break-word">
@Srinivas Rao</a>, Please check and give quick response on this issue.</div>
<div style="box-sizing:border-box; word-break:break-word; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
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Thanks &amp; Regards,</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Mon, 28 Nov at 6:02 PM <span class="x_separator">
, Mohammed Ghouse &lt;[email-masked]&gt; wrote:
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Dear Ajmal,</div>
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We have check with the customer by phone regarding damage, The Baby Bed was delivered at home with scratches.</div>
<div class="x_elementToProof x_ContentPasted0" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">
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The customer requesting to replace it with the same or other style. And he's ready to pay a difference amount as well.</div>
<div class="x_elementToProof x_ContentPasted0" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">
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  <a id="OWAAM835473" class="x_tWKOu x_mention x_ms-bgc-nlr x_ms-fcl-b" href="mailto:[email-masked]" rel="noreferrer">
@Srinivas Rao</a>, Please check and give quick response on this issue.<br>
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Thanks &amp; Regards,</div>
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Ghouse<br>
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<div>From: Ajmal Mohammed &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, November 28, 2022 12:37 PM<br>
<b>To:</b> Mohammed Ghouse &lt;[email-masked]&gt;; CP Ocer &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#5222564] - Feedback or suggestions </div>
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<div class="x_x_MsoNormal"><b>Hi Ghouse / Berna, </b></div>
<div class="x_x_MsoNormal">Please do the needful </div>
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<b>From:</b> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, November 28, 2022 12:29 PM<br>
<b>To:</b> Ajmal Mohammed &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5222564] - Feedback or suggestions</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Hi Teams,</span></div>
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<div class="x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>WWD DAMAGED ITEM</span></div>
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<div class="x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Problem Statement:  BABYSHOP TEAM</span></div>
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<div class="x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Customer : Ali Yousif </span></div>
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<div class="x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Phone Number:
<a href="tel:33704254" target="_blank" rel="noreferrer"><span style="color:#183247">33704254</span></a> </span></div>
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<div class="x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Invoice : 21019119362729102022 </span></div>
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<div class="x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Assistance Required: Damaged Item Received</span></div>
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<div class="x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Issue Description: Customer emailed us informing that he/she received the item on 07/11/2022 but the item which they received is damaged, customer also
 provided us the picture of damaged item. </span></div>
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<div class="x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange
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<div class="x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Regards,</span></div>
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</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>5222564:1125156</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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