Subject: Note Added - [#5078749] Product information
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 10 Dec 2022 10:32:52 +0000

Hi ,    Murugapandian Mani added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5078749    Subject:  Product information   Requester: Dr Ahmed    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Hakim</div>
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<div class="MsoNormal">As discussed, Pls check and update about this complaint.</div>
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<div class="MsoNormal">Regards/Mani</div>
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<div>From: Mohammad Shababe Quamar &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, December 7, 2022 12:46 PM<br>
<b>To:</b> Mohamed Kassem &lt;[email-masked]&gt;; [email-masked]; Hckmgr Alrai &lt;[email-masked]&gt;; Murugapandian Mani &lt;[email-masked]&gt;; Hck Alrai &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Apoorv Joshi &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5078749] - Product information</div>
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<div class="MsoNormal">Hi <a id="OWAAMBFCD51D6E723456B9F8643416C0A24ED" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Kassem</span></a>
<a id="OWAAMEF8D7BD820A6453C9BF16B79EC8605A8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a> Any update? Customer is chasing on daily, please here to close this case.
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal"> <img width="144" height="63" style="width:1.5in;height:.6562in" id="Picture_x0020_63" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjgwMjg3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.S75kM8o0uLzgVoIc4tKTqzPc3kMe7tKKJSm7l8FXsAQ" data-id="2044006802870" alt="Shape

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<div class="MsoNormal"><b>Shababe Quamar</b></div>
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<img width="283" height="12" style="width:2.9479in;height:.125in" id="Picture_x0020_56" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjgwMjg3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Qn6KTEgmGGr4vc7ZYw7fpKnkx4AbTPcjphpBzM1W78A" data-id="2044006802871" alt="[email-masked]"><b><span style="color:#ED7D31"></span></b>
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<div class="MsoNormal">+971 4 517 4278</div>
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<div class="MsoNormal">Landmark Group HQ, Marina, Dubai, UAE.</div>
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<div class="MsoNormal"><a href="http://www.landmark.digital/" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a></div>
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<b>From:</b> Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, November 26, 2022 3:37 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Hckmgr Alrai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hck Alrai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5078749] - Product information<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Dear Mani, </div>
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<div class="MsoNormal">Kindly find the below complain for your immediate support and action ,
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<div class="MsoNormal">Dear Amir , </div>
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<div class="MsoNormal">Kindly do the needful </div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247;background:yellow;mso-highlight:yellow'>Invoice number :<strong><span style='font-family:"Segoe UI",sans-serif'>21122201978520210209</span></strong>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247;background:yellow;mso-highlight:yellow'>Store :Alrai store</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247;background:yellow;mso-highlight:yellow'>Asper the customer "I bought it from them and i have a problem with the door. They sent an email to maintenance section
 and they replied that they will come in two days. After that nobody came and when O contacted them again they gave me a phone number which I called more than 25 times. Each time they are giving me fake appointments and nobody is coming or even caring to solve
 my problem !!!!! Very unprofessional customer service and disrespect !!!! Not what we expected"</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247;background:yellow;mso-highlight:yellow'>Please check and do the needful.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247;background:yellow;mso-highlight:yellow'>Regards,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247;background:yellow;mso-highlight:yellow'>Thank You,<br>
</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black;background:yellow;mso-highlight:yellow'>Home Centre </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247;background:yellow;mso-highlight:yellow'>Support
 Team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
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<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
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<div class="MsoNormal" style="line-height:105%">M +965 98001748</div>
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<span style="font-size:9.0pt;line-height:105%;color:black">E </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:#0563C1">[email-masked]</span></a><span style="font-size:9.0pt;line-height:105%;color:black"></span>
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<a href="http://www.homecentre.com/" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:black">homecentre.com</span></a><span style="font-size:9.0pt;line-height:105%;color:#323E4F"></span>
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<b>From:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, November 26, 2022 12:04 PM<br>
<b>To:</b> Hckmgr Alrai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5078749] - Product information</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Invoice number :<strong><span style='font-family:"Segoe UI",sans-serif'>21122201978520210209</span></strong>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Asper the customer "I bought it from them and i have a problem with the door. They sent an email to maintenance section and they replied that they will come
 in two days. After that nobody came and when O contacted them again they gave me a phone number which I called more than 25 times. Each time they are giving me fake appointments and nobody is coming or even caring to solve my problem !!!!! Very unprofessional
 customer service and disrespect !!!! Not what we expected"</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Thank You,<br>
</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Home Centre </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Support Team</span>
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<span style="color:black;background:white">Home Centre </span>Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 26 Nov at 10:41 AM
<span class="separator">, Hckmgr.alrai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly send correct invoice No. to can check the status.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, November 25, 2022 11:30 PM<br>
<b>To:</b> Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckmgr Alrai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5078749] - Product information</span></div>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,<br>
M.Murshed</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>On Tue, 1 Nov at 2:15 PM
<span class="separator">, Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>​Hi  Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Invoice number :211222019785202101209</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Store :Alrai store</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Asper the customer "I bought it from them and i have a problem with the door. They sent an email to maintenance section and they replied that they will come in two days.
 After that nobody came and when O contacted them again they gave me a phone number which I called more than 25 times. Each time they are giving me fake appointments and nobody is coming or even caring to solve my problem !!!!! Very unprofessional customer
 service and disrespect !!!! Not what we expected"</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Please check and do the needful.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Regards,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'><br>
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