Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Dec 2022 09:19:59 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Delivery  Ticket comment <div class="WordSection1">
<div class="MsoNormal">++ <a id="OWAAM9090A75D8694408BB1B8C95E10B53774" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi Sankar  Podiyattillam</span></a>,
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<div class="MsoNormal">Please check with team and confirm that the subject shipment are we able to handover to the courier again with the complete part, if not processed return at Conloc as courier returned back to WH due to incomplete shipment received from
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Sridhar.katta</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group, UAE – ECOM Ops</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'> Mobile : +971581108124</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:</span>
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, December 9, 2022 12:45 PM<br>
<b>To:</b> Akshay Berry &lt;[email-masked]&gt;; Shipa Delivery Support &lt;[email-masked]&gt;; [email-masked]; Rachael Christalite &lt;[email-masked]&gt;; Gaurav Khemka
 &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Sridhar Katta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5355431] - Delivery<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAMB2A294AE6EE34C5CA1EE9FB6EF62ABC7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rachael Christalite</span></a>
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<div class="MsoNormal">Please update us urgently to close this case.</div>
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<a id="OWAAMC18EFFBBCFEE4B73977007CC30394F1F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Gaurav Khemka</span></a> for your help &amp; intervention.</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, December 2, 2022 5:16 PM<br>
<b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Rachael Christalite &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sridhar Katta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5355431] - Delivery</div>
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<div class="MsoNormal">Hi <a id="OWAAM95E0B26F153F41C6AEC27DB758A89F32" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rachael</span></a>,</div>
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<div class="MsoNormal">Reminder for delivery.</div>
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<div class="MsoNormal">Order ID: 9400672251</div>
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<div class="MsoNormal">Tracking ID: SD008633174</div>
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<div class="MsoNormal">Customer contact : +971551670323</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 1, 2022 1:54 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5355431] - Delivery</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Dear Team, <br>
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Kindly note that the order was incomplete upon arriving to our warehouse, hence, it has been returned to your end. <br>
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Best regards,  </span></div>
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<span class="labelnamesf">Mohammad Al-Khateeb</span><br>
<span class="labeltitlesf">Customer Care</span><br>
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<strong><span style='font-family:"Verdana",sans-serif'>M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://www.shipa.com" rel="noreferrer"><span style="color:#F26641;text-decoration:none">www.shipa.com</span></a>
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<strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>From:
</span></strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Verdana",sans-serif'>Sent: </span></strong>1/12/2022 9:19 AM GMT+04:00<br>
<strong><span style='font-family:"Verdana",sans-serif'>To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style='font-family:"Verdana",sans-serif'>Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style='font-family:"Verdana",sans-serif'>Subject: </span></strong>Fwd: [#5355431] - Delivery<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Could you please update in the above if the order can be delivered ?</span></div>
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Problem Statement: Late delivery<br>
Order Date : Nov 17, 2022<br>
Order ID: 9400672251<br>
Tracking ID: SD008633174<br>
Customer contact : +971551670323<br>
Assistance Required: Need urgent delivery<br>
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Issue Description: The order was shipped on Nov-25-2022 but still not delivered to customer.<br>
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Please check and advise if you will deliver the order or will return it.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Tue, 29 Nov at 11:17 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
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<span class="separator">Problem Statement: Late delivery</span><br>
<span class="separator">Order Date : Nov 17, 2022</span><br>
<span class="separator">Order ID: 9400672251</span><br>
<span class="separator">Tracking ID: SD008633174</span><br>
<span class="separator">Customer contact : +971551670323</span><br>
<span class="separator">Assistance Required: Need urgent delivery</span><br>
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<span class="separator">Issue Description: The order was shipped on Nov-25-2022 but still not delivered to customer.</span><br>
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<span class="separator">Please check and advise if you will deliver the order or will return it.</span><br>
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<span class="separator">Regards,</span></span>
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<span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">Rossana</span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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