Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Dec 2022 08:50:06 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.    Ticket comment <div style="font-family: inherit; font-size: inherit; color: rgb(0, 0, 0); background-color: transparent">
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<div>I want u to reply ????</div>
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<div>From: somaia saad &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, December 5, 2022 5:38 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5404270] -
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<div>Only the payment method that I found <br>
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<div>No credit is there </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, December 5, 2022 12:10 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5404270] -</font>
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<div dir="ltr">Hi Somaia​,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">Please accept our full apologies for the inconvenience caused to you.<br>
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Regarding the canceled item (Juniors Short Sleeves Sleepsuit with Snap Closure - Set of 5), we would like to inform you that we have processed the refund of amount (AED 2.3131) on (10/16/22) and the amount you paid online will be refunded back to your original
 payment method within 7- 14 working days.</div>
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<div dir="ltr">As well, we have processed the amount of (26.5869 AED) in your My Credit.</div>
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<div dir="ltr">And regarding the returned item (Marvel Print Crew Neck T-shirt with Short Sleeves), we have processed the refund of amount (AED28) in your My Credit wallet. You can use your my credit account in your online purchase in 5 easy steps:<br>
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Step 1 - Simply log onto your account<br>
Step 2 - Start shopping<br>
Step 3 - Add chosen items to basket<br>
Step 4 - Proceed to checkout<br>
Step 5 - Select the my credit as a payment option</div>
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<div dir="ltr">Once again please accept our full apology.<br>
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We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Centrepoint </span>Support
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5404270