Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Dec 2022 21:23:56 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr">Dear M/S customer service 
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<div>I thank you for responding to my complaint, and I hope that decisions will be taken against the two  employees, as you also I went today at 5 pm and met the employee who promised to call me today 6/12/2022, at 10 am and told him that I was supposed to
 be waiting for a call from you today and you did not .. He reacted with laughter sarcastically and told me “when I saw you, I remembered” !!?</div>
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<div>It is the utmost indifference and mockery of customers .. In the end, the amount of the bill was refunded.  </div>
<div>In general, the two employees can review the CCTV cameras at 9:00 pm 05/12/2022 in front of the cashier's counter, where I was wearing a yellow T-shirt.</div>
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<div>Attached is a copy of the invoice and a copy of the tailor's voucher, noting that the employee who registered the tailor's voucher is the one who spoke harshly to me.</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjQ5OTg3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7mnyE-8nHhT4VEIiPbEM_u9W6fhwc7bibfChvunfe-M" data-id="2044006499873" alt="image"></div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjQ5OTg3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CjHBGNSD0vljbY5WyQH-DRVIfIRnOJD7Ck2oINVXXiE" data-id="2044006499874"><br>
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<div style="direction: ltr">Regarded,</div>
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<div style="direction: ltr">Adel Mansour </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 6 Dec 2022, at 7:11 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div>Hi Adel Gamal,<br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">Thank you for contacting us.</span>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not
 the experience we want our customers to have when they shop with us. </span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><br>
We would be happy to help you. However for us to check and investigate, we would need some more information.</span></div>
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<div><span dir="ltr" rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Staff name :</span></div>
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<span dir="ltr" rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Photo for the invoice </span><br>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Again, please accept our sincere apologies for this.</span></div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box">
<span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5421223