Subject: New Reply Received - Urgent Support - Complaint
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 06 Dec 2022 17:19:08 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Urgent Support - Complaint  Ticket comment <div dir="auto">I did receive it but one of the plates I ordered is broken (check attached). I asked for a return but my card is not working so they wouldn’t give me my money in cash or wouldn’t let me change the bank details or use them as credit to buy something else. </div>
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<div dir="auto">At Ikea I faced the exact same issue and they happily gave me my money in cash. <br>
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<div dir="auto">I’m extremely disappointed by the lack of flexibility and passiveness the customer service team has at homecentre. </div>
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<div dir="auto">It is not my fault that I received a damaged item yet I am paying for it. I will make sure to include that in my review if the issue is not resolved. </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjQ3NTEwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oZCkQR6B2xNLT7uc5qRjS3aiVYDfOCjtmxhScmwInFk" data-id="2044006475106" style="max-width: 100%"></div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjQ3NTEwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.F7fHBh_4ocEXGFOoSal23G6M-PvNrcr9XPIk8fUESAc" data-id="2044006475107" style="max-width: 100%">
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<div>On Tue, 6 Dec 2022 at 7:04 PM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Rawan,</div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We apologize for the inconvenience caused.</div>
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<div>As per the courier your order, 8402513762  has been delivered successfully </div>
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<div dir="ltr">If you still believe that you did not receive your order, please contact us again </div>
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<div>Please feel free to contact us if you have any further questions.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Home Centre </span>Support Team</div>
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<span><div dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt">
<span style="font-size:14.6667px;font-family:Georgia;color:rgb(0,0,0);font-weight:700;font-style:italic;vertical-align:baseline;white-space:pre-wrap">Rawan Ftouni</span><br>
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<div dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:13.3333px;font-family:Georgia;color:rgb(136,136,136);font-style:italic;vertical-align:baseline;white-space:pre-wrap">Beirut, Lebanon</span></div></span><span><div dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:7pt">
<span style="font-size:12px;font-family:Georgia;color:rgb(128,128,128);background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap"><span style="color:rgb(136,136,136);font-size:13.3333px">Mobile</span>: +961 70 500 226</span><span style="font-size:13.3333px;font-family:Georgia;color:rgb(136,136,136);font-style:italic;vertical-align:baseline;white-space:pre-wrap"><br></span><span style="font-size:13.3333px;font-family:Georgia;color:rgb(136,136,136);font-style:italic;vertical-align:baseline;white-space:pre-wrap">Telephone: +961 1 702 717</span><span style="font-size:13.3333px;font-family:Georgia;color:rgb(136,136,136);vertical-align:baseline;white-space:pre-wrap"><i><br></i><a href="https://www.linkedin.com/in/rawan-ftouni-86051114b/" target="_blank" rel="noreferrer">linkedin.com/in/rawan-ftouni/</a><i><br></i></span>
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Attachments :
1. <a href='https://helpae.homecentre.com/helpdesk/attachments/2044006475108'>IMG_0370.MOV</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5421142