Subject: Ticket Assigned - Conversation with garima gaba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Dec 2022 15:04:17 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with garima gaba garima gaba                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  garima gaba Bot:  Hi garima gaba, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  00971566365414            06:46 PM, 06th Dec                     garima gaba                    Ok           06:46 PM, 06th Dec                   Samer                   Hi Garima gaba , Thank you for contacting us. I'm Samer. I will be happy to help you.           06:48 PM, 06th Dec                     garima gaba                    Hi samer           06:48 PM, 06th Dec                     garima gaba                    Samer           06:48 PM, 06th Dec                     garima gaba                    In my latest order return option isn’t appearing except for one item           06:49 PM, 06th Dec                     garima gaba                    Can you please help me with that           06:49 PM, 06th Dec                   Samer                   Can you please share your order number?           06:51 PM, 06th Dec                     garima gaba                    Wait           06:51 PM, 06th Dec                     garima gaba                             06:52 PM, 06th Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:52 PM, 06th Dec                     garima gaba                    Ok           06:52 PM, 06th Dec                   Samer                   We apologize for the inconvenience caused and for the delay.  We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.  As per the policy, the products from this order ( 9404140573 ) sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.  https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118  ​ However, in case you have received the item different than what you ordered, please share with us images about the item showing the issue, so that we can check for you and assist you further.           06:54 PM, 06th Dec                   Samer                   Do you have another inquiry I can assist you with?           06:54 PM, 06th Dec                     garima gaba                    Why there can’t be returned           06:55 PM, 06th Dec                     garima gaba                    It was not mentioned           06:55 PM, 06th Dec                     garima gaba                    Most of the tshirts are small for my daughter           06:55 PM, 06th Dec                     garima gaba                    5-6 are there           06:55 PM, 06th Dec                     garima gaba                    What i will do with them           06:56 PM, 06th Dec                     garima gaba                    Pls can you explain           06:56 PM, 06th Dec                   Samer                   we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           06:57 PM, 06th Dec                     garima gaba                    Hello           06:58 PM, 06th Dec                     garima gaba                    U want original images           06:58 PM, 06th Dec                     garima gaba                    What i will do with 5-6 small tshirts           06:58 PM, 06th Dec                   Samer                   We apologize for the inconvenience caused. Please note the item are non returned bale you check this link for our return policy   https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118 in case you have received the item different than what you ordered, please share with us images about the item showing the issue, so that we can check for you and assist you further.           07:00 PM, 06th Dec                     garima gaba                             07:01 PM, 06th Dec                     garima gaba                    These all i want to return           07:01 PM, 06th Dec                   Samer                   Thank you for sharing ,we will check with our team and will update you by detail via email [email-masked]           07:02 PM, 06th Dec                   Samer                   Do you have another inquiry I can assist you with?           07:02 PM, 06th Dec                     garima gaba                    In what time u will yodate me?           07:02 PM, 06th Dec                     garima gaba                    Update*           07:02 PM, 06th Dec                   Samer                   within  48 hours           07:03 PM, 06th Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:03 PM, 06th Dec                     garima gaba                    Ok           07:04 PM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5422893