Subject: Ticket Assigned - Conversation with Pradeep Sharma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Dec 2022 13:38:39 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pradeep Sharma Pradeep Sharma                    Thanks           05:20 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:20 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Hello Pradeep Sharma , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:20 PM, 06th Dec                     Pradeep Sharma                    1           05:21 PM, 06th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:21 PM, 06th Dec                     Pradeep Sharma                    9404560930           05:23 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            05:23 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:23 PM, 06th Dec                     Pradeep Sharma                    2           05:23 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:23 PM, 06th Dec                     Pradeep Sharma                    1           05:23 PM, 06th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:23 PM, 06th Dec                     Pradeep Sharma                    [email-masked]           05:23 PM, 06th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:23 PM, 06th Dec                   Samer                   Hi Pradeep Sharma , Thank you for contacting us. I'm Samer. I will be happy to help you.           05:25 PM, 06th Dec                     Pradeep Sharma                    Ok           05:27 PM, 06th Dec                     Pradeep Sharma                    When will my collection be ready?           05:27 PM, 06th Dec                     Pradeep Sharma                    9404560930           05:27 PM, 06th Dec                     Pradeep Sharma                    I requested collection by 2.30PM but no updates for collection yet. This is something I MUST collect today by 6.30PM.           05:28 PM, 06th Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:29 PM, 06th Dec                     Pradeep Sharma                    Ok           05:30 PM, 06th Dec                   Samer                   We apologize for the inconvenience caused. We will check with the store to make your order ready for collection asap           05:30 PM, 06th Dec                     Pradeep Sharma                    Sure, I called them yesterday and was told it would be there by 2.30PM. Spoke to customer service here in the morning too.           05:30 PM, 06th Dec                     Pradeep Sharma                    This is now urgent please. It’s for an event and we need to collect it asap and drive to Abu Dhabi.           05:30 PM, 06th Dec                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:34 PM, 06th Dec                   Samer                   Do you have another inquiry I can assist you with?           05:34 PM, 06th Dec                     Pradeep Sharma                    No, I just want this sorted asap so we can collect the items at 6.30PM from CentrePoint Al Zahia Mall, Sharjah.           05:34 PM, 06th Dec                   Samer                   We will do the needful asap           05:38 PM, 06th Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:38 PM, 06th Dec                     Pradeep Sharma                    Thanks           05:38 PM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5422156