Subject: Note Added - [#5376024] Refund not received yet
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 06 Dec 2022 11:32:39 +0000

Hi ,    Tharindu Rajapaksha added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5376024    Subject:  Refund not received yet   Requester: Angeladsatony    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">As per below email thread, please note that I will handover mentioned amount to Driver in the evening. Please kindly do the needful to contact customer and pay the amount.</div>
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<div class="MsoNormal">Please kindly get customer acknowledgement on civil ID copy with signature, date, amount and order number.</div>
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<div class="MsoNormal"><b><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>Order No</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>Store</span></b></div>
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<div class="MsoNormal" align="right" style="text-align:right"><b><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>8194324641</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>ANGELA RITA
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:red'>97293526</span></b></div>
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<div class="MsoNormal" align="right" style="text-align:right"><b><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>7.00</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>Max Fahaheel</span></b></div>
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<div class="MsoNormal" align="right" style="text-align:right"><b><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>8194409832</span></b></div>
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<div class="MsoNormal" align="right" style="text-align:right"><b><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>2.65</span></b></div>
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<div class="MsoNormal" align="right" style="text-align:right"><b><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>8194633759</span></b></div>
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<td width="56" style="width:42.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:19.5pt">
<div class="MsoNormal" align="right" style="text-align:right"><b><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>3.92</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>Total</span></b></div>
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<div class="MsoNormal" align="right" style="text-align:right"><b><span style='font-size:14.0pt;font-family:"Times New Roman",serif;color:black'>13.57</span></b></div>
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<div class="MsoNormal">Thanks and Best Regards</div>
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<div class="MsoNormal">Tharindu Rajapaksha</div>
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<div class="MsoNormal">Coordinator – Accounts</div>
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<div class="MsoNormal">Landmark Group - Kuwait</div>
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<div class="MsoNormal">+965 98 00 1796</div>
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<div>From: Rahul Nerkar (TCS) &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, December 6, 2022 2:07 PM<br>
<b>To:</b> Tharindu Rajapaksha &lt;[email-masked]&gt;; Shajan Joy &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Reddy Prasad &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;; Ajith Pillai &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;;
 Malik Ismail &lt;[email-masked]&gt;; [email-masked]; Geetanjali Gadpelly &lt;[email-masked]&gt;; Nagamuni Reddy N &lt;[email-masked]&gt;; Rohit Kamath (TCS) &lt;[email-masked]&gt;; Sonal Gyanchandani
 (TCS) &lt;[email-masked]&gt;; Priyanka Gadiya (TCS) &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5376024] - Refund not received yet</div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black;background:white">Dear Tharindu,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black;background:white">Can you please arrange petty cash at below mentioned location </span></div>
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<span class="contentpasted0"><span style="font-size:10.5pt;font-family:-Apple-System;color:#242424;background:white">The customer is agreeing to collect he amount from </span></span><span style="font-size:10.5pt;font-family:-Apple-System;color:#242424">Max
 (Fahaheel branch) opposite Lulu Hypermarket.</span><span style="font-size:12.0pt;color:black"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#242424">  </span><span style="font-size:12.0pt;color:black"></span>
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<span style="font-size:12.0pt;color:#333333;background:white">Regards,</span><span style="color:#242424"></span>
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<span style="font-size:12.0pt;color:#333333;background:white">Rahul Nerkar.</span><span style="color:#242424"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, December 6, 2022 3:00 PM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shajan Joy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ajith Pillai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nagamuni Reddy N &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rohit Kamath (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sonal Gyanchandani (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Priyanka Gadiya (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5376024] - Refund not received yet</span> </div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">The customer is agree to collect he amount from   <br>
Max (Fahaheel branch)<br>
opposite Lulu Hypermarket  </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Please inform the store to contact the customer to collect that mounts </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Thank You,<br>
<span style="color:black;background:white">Max </span>Support Team</span></div>
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<span style="font-size:10.5pt">On Sun, 4 Dec at 1:03 PM <span class="xseparator">
, Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black;background:white">Dear Max team,</span></div>
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<span style="font-size:12.0pt;color:black;background:white">Please update the location from which location customer wants to collect cash refund.</span><span style="font-size:10.5pt"></span>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black;background:white">Regards,
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black;background:white">Rahul Nerkar.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">From: Shajan Joy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, December 4, 2022 12:14 PM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ajith Pillai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Reshmaa KJ &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nagamuni Reddy N &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rohit Kamath (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sonal Gyanchandani (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Priyanka Gadiya (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order No.8194324641, 8194409832, 8194633759 [#5376024] - Refund not received yet
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<div class="MsoNormal"><span style="font-size:10.5pt">Dear Rahul,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Approved.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Shajan joy</span></div>
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<b><span style="font-size:10.5pt">From:</span></b><span style="font-size:10.5pt"> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 4, 2022 10:24 AM<br>
<b>To:</b> Shajan Joy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ajith Pillai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Reshmaa KJ &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nagamuni Reddy N &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rohit Kamath (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sonal Gyanchandani (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Priyanka Gadiya (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Order No.8194324641, 8194409832, 8194633759 [#5376024] - Refund not received yet</span>
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<span class="xxelementtoproof"><span style="font-size:12.0pt;color:black;background:white">Dear Shajan Sir,</span></span><span style="font-size:10.5pt"></span>
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<span class="xxelementtoproof"><span style="font-size:12.0pt;color:black;background:white">Can you please approve cash refund of below mentioned orders are NOT CAPTURED ON KPAY.</span></span><span style="font-size:10.5pt"></span>
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<span class="xxcontentpasted9"><span style="font-size:12.0pt;color:black;background:yellow">Order No. </span></span><span class="xxcontentpasted2"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424;background:yellow'>8194324641
  amount : KWD 7/- (KWD3.50 + KWD3.50)</span></span><span style="font-size:10.5pt">
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<span class="xxcontentpasted10"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424;background:yellow'>Order No. 8194409832  amount : KWD 2.65</span></span><span style="font-size:10.5pt"></span>
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<span class="xxcontentpasted11"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424;background:yellow'>Order No. 8194633759 amount KWD 3.92</span></span><span style="font-size:10.5pt"></span>
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<span class="xxelementtoproof"><span style="font-size:12.0pt;color:black;background:yellow">Order No. </span></span><span class="xxcontentpasted2"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424;background:yellow'>8194324641
  amount : KWD 7/- (KWD3.50 + KWD3.50)</span></span><span style="font-size:10.5pt">
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<span class="xxcontentpasted5"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424;background:yellow'>8194409832  amount : KWD 2.65</span></span><span style="font-size:10.5pt"></span>
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<span class="xxcontentpasted8"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424;background:yellow'>8194633759 amount KWD 3.92</span></span><span style="font-size:10.5pt"></span>
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<span class="xxelementtoproof"><span style="font-size:12.0pt;color:black;background:white">Regards,</span></span><span style="font-size:10.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt">Rahul Nerkar.</span></div>
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<b><span style="font-size:10.5pt;color:black">From:</span></b><span style="font-size:10.5pt;color:black"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, December 4, 2022 9:49 AM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shajan Joy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5376024] - Refund not received yet</span><span style="font-size:10.5pt">
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt">HI Team,<br>
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With reference to orders ID: <br>
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8194324641  amount : KWD3.50 + KWD3.50<br>
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8194409832  amount : KWD 2.65<br>
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8194633759 amount KWD 3.92<br>
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Kindly check and help us to process the refund for all the orders as it is not processed successfully!<br>
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Thank you for your help!<br>
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My Regards,</span></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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