Subject: Ticket Assigned - Conversation with Therese
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Dec 2022 16:24:21 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Therese Therese                    Why my order did not yet come           08:00 PM, 05th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:00 PM, 05th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:00 PM, 05th Dec                     Therese                    it supposed to be yesterday           08:00 PM, 05th Dec                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           08:00 PM, 05th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:00 PM, 05th Dec                     Therese                    1           08:00 PM, 05th Dec                   MAX UAE whatsapp bot                    Hello Therese , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:00 PM, 05th Dec                     Therese                    1           08:00 PM, 05th Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           08:00 PM, 05th Dec                     Therese                    9404067689           08:01 PM, 05th Dec                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC120322004847    You can also easily track your order from My Account > Order History.             08:01 PM, 05th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:01 PM, 05th Dec                     Therese                    2           08:02 PM, 05th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:02 PM, 05th Dec                     Therese                    1           08:02 PM, 05th Dec                   MAX UAE whatsapp bot                   Please enter your email address           08:02 PM, 05th Dec                     Therese                    [email-masked]           08:03 PM, 05th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:03 PM, 05th Dec                     Therese                    okay           08:03 PM, 05th Dec                     Therese                    1           08:05 PM, 05th Dec                   Samer                   Hi Therese , Thank you for contacting us. I'm Samer. I will be happy to help you.           08:12 PM, 05th Dec                   Samer                   Please confirm your mobile number 545055354 is correct?           08:16 PM, 05th Dec                   Samer                   Please provide us with your contact number and full address in order to be updated (house number - street name - neighborhood - city)           08:16 PM, 05th Dec                     Therese                    Yea           08:17 PM, 05th Dec                     Therese                    Yea           08:17 PM, 05th Dec                     Therese                             08:18 PM, 05th Dec                     Therese                    Suppose to be, I should received my order yesterday but they did not come. Did not even inform me earlier that they will not deliver it. Then they said today, I've been waiting but still no one contacted me to deliver my order.           08:20 PM, 05th Dec                   Samer                   We apologize for the inconvenience caused.we will forward this information to the courier to contact you asap           08:22 PM, 05th Dec                   Samer                   Do you have another inquiry I can assist you with?           08:22 PM, 05th Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:24 PM, 05th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5415713