Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Dec 2022 10:21:55 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hi           06:30 PM, 17th Nov                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:30 PM, 17th Nov                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:30 PM, 17th Nov                     ?                    1           06:31 PM, 17th Nov                    Centrepoint KW whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:31 PM, 17th Nov                     ?                    3           06:31 PM, 17th Nov                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:31 PM, 17th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:31 PM, 17th Nov                     ?                    3           06:32 PM, 17th Nov                    Centrepoint KW whatsapp bot                    Hi ? , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:32 PM, 17th Nov                     ?                    6           06:32 PM, 17th Nov                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:32 PM, 17th Nov                     ?                    1           06:32 PM, 17th Nov                    Centrepoint KW whatsapp bot                   Please enter your email address           06:32 PM, 17th Nov                     ?                    [email-masked]           06:32 PM, 17th Nov                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:32 PM, 17th Nov                     ?                    Okay           06:32 PM, 17th Nov                   Samer                   Hi ? , Thank you for contacting us. I'm Samer. I will be happy to help you.           06:35 PM, 17th Nov                     ?                    Thanks samer           06:35 PM, 17th Nov                     ?                    I made an order and used my NBK card and didn’t had 10 % discount as mentioned on the app           06:35 PM, 17th Nov                   Samer                   Can you please share your order number?           06:37 PM, 17th Nov                     ?                    Ok           06:37 PM, 17th Nov                     ?                             06:38 PM, 17th Nov                   Samer                   Thank you for sharing we will check with concerned team and will update you the details within 48 hours by email id  [email-masked]           06:40 PM, 17th Nov                   Samer                   Do you have another inquiry I can assist you with?           06:40 PM, 17th Nov                     ?                    No , thanks ?           06:41 PM, 17th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:42 PM, 17th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5288051