Subject: Ticket Assigned - Conversation with Zahra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Dec 2022 15:25:48 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zahra Zahra                    Hi           07:17 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:17 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Hello Zahra , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:17 PM, 04th Dec                     Zahra                    1           07:17 PM, 04th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           07:17 PM, 04th Dec                     Zahra                    9403461033           07:17 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            07:17 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:17 PM, 04th Dec                     Zahra                    Why it took long time?           07:18 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:18 PM, 04th Dec                     Zahra                    2           07:20 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:20 PM, 04th Dec                     Zahra                    1           07:20 PM, 04th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:20 PM, 04th Dec                     Zahra                    [email-masked]           07:20 PM, 04th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:20 PM, 04th Dec                   Samer                   Hi Zahra , Thank you for contacting us. I'm Samer. I will be happy to help you.           07:21 PM, 04th Dec                     Zahra                    Hi           07:22 PM, 04th Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:22 PM, 04th Dec                     Zahra                    I've ordered this order a week ago           07:22 PM, 04th Dec                     Zahra                    9403461033           07:22 PM, 04th Dec                     Zahra                    But I didn't receive a message to get it           07:23 PM, 04th Dec                     Zahra                    It never took that long time           07:23 PM, 04th Dec                   Samer                   We apologize  for the inconvenience caused. We will escalate your issue to the concerned team to fix it asap ,and make your order ready for collection asap           07:23 PM, 04th Dec                   Samer                   Do you have another inquiry I can assist you with?           07:23 PM, 04th Dec                     Zahra                    Ok thanks           07:24 PM, 04th Dec                     Zahra                    No thanks           07:24 PM, 04th Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:25 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5408167