Subject: Ticket Assigned - Conversation with Dr.Z
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 04 Dec 2022 08:26:02 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dr.Z Dr.Z                    Hi.           12:14 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:14 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Hello Dr.Z , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:14 PM, 04th Dec                     Dr.Z                    2           12:14 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:14 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:14 PM, 04th Dec                     Dr.Z                    2           12:14 PM, 04th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:14 PM, 04th Dec                     Dr.Z                    1           12:14 PM, 04th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:14 PM, 04th Dec                     Dr.Z                    [email-masked]           12:14 PM, 04th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:14 PM, 04th Dec                     Dr.Z                    I'm waiting for a pick up for this order. It's been a week and it's not picked up yet           12:15 PM, 04th Dec                   Samer                   Hi Dr.Z , Thank you for contacting us. I'm Samer. I will be happy to help you.           12:18 PM, 04th Dec                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:20 PM, 04th Dec                   Samer                   Please confirm your mobile number 566941868 is correct  ?           12:21 PM, 04th Dec                     Dr.Z                    Yes           12:21 PM, 04th Dec                   Samer                   We apologize  for the inconvenience caused. We will escalate your issue to the concerned team to collect the items  asap , and will update you in detail via email id [email-masked]           12:22 PM, 04th Dec                   Samer                   Do you have another inquiry I can assist you with?           12:22 PM, 04th Dec                     Dr.Z                    Thank you           12:22 PM, 04th Dec                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:25 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5404730