Subject: Note Added - [#5007487] Store information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Dec 2022 14:15:35 +0000

Hi ,    Sanjeewa Indragith added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5007487    Subject:  Store information   Requester: شهد عبدو    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team </div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Gill Sans MT",sans-serif;color:#806000'>Sanjeewa Indragith
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Gill Sans MT",sans-serif'>Operation Incharge - BCC</span></i></b></div>
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<span style='font-size:10.0pt;font-family:"Gill Sans MT",sans-serif;color:#806000'>Mobile:
</span><span style='font-size:10.0pt;font-family:"Gill Sans MT",sans-serif'>+973 33322059<span style="color:#BF8F00"></span></span>
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<span style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>Email :</span><span style='font-size:10.0pt;font-family:"Helv",sans-serif;border:none windowtext 1.0pt;padding:0in'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, December 2, 2022 1:37 PM<br>
<b>To:</b> Rafeek Pulikkool &lt;[email-masked]&gt;; Vishant Sukumar &lt;[email-masked]&gt;; Sanjeewa Indragith &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5007487] - Store information</div>
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<div class="MsoNormal">Hi <a id="OWAAM7B36B4B540F84D4B94B59DC547C012A8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vishant</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanjeewa</span></a>,</div>
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<div class="MsoNormal">Reminder to close below complaint.</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjE5NDgwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wskiCVa-Psz6f0tWVBeQVoKMlYJOFVev1ozejXSOTwQ" data-id="2044006194808" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Rafeek Pulikkool &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, November 8, 2022 7:42 PM<br>
<b>To:</b> Vishant Sukumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sanjeewa Indragith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5007487] - Store information</div>
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<div class="MsoNormal"><span lang="EN-GB">Hi Vishant ,</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Please confirm…</span></div>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="335" style="width:251.0pt;border-collapse:collapse">
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, November 8, 2022 12:01 PM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sanjeewa Indragith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishant Sukumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rafeek Pulikkool &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5007487] - Store information</div>
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<div class="MsoNormal">++<a id="OWAAM762E42A750134660830DD5F514384165" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rafeek Pulikkool</span></a>,</div>
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<div class="MsoNormal">Hi Rafeeq,</div>
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<div class="MsoNormal">Please ask team to confirm on this on priority</div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 8 November 2022 12:05 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjeewa Indragith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vishant Sukumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5007487] - Store information<br>
<b>Importance:</b> High</div>
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<a id="OWAAM77A68F78CFC84A6A8899B14BCC102F3C" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanjeewa Indragith</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vishant Sukumar</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>
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<div class="MsoNormal">Kindly confirm if this was done?</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, November 4, 2022 12:04 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjeewa Indragith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishant Sukumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5007487] - Store information</div>
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<a id="OWAAM47A3FFAFA7294CD7B42712655B927662" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanjeewa</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vishant Sukumar</span></a>,</div>
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<div class="MsoNormal">Contact customer and close the issue.</div>
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<div class="MsoNormal">Customer contact number: +97333110487</div>
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<div class="MsoNormal">Customer Name: Shahd Abdo</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Thursday, October 27, 2022 12:30 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjeewa Indragith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishant Sukumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5007487] - Store information</div>
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<div class="MsoNormal">Hi <a id="OWAAM9A7F546BC6C14BD4A294082FB3FFE9C6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanjeewa</span></a>
<a id="OWAAM8FA99D69C3F94EA8A01EB5C53B196564" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vishant</span></a>,</div>
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<div class="MsoNormal">Reminder on the below.</div>
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<div class="MsoNormal">Regards,</div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, October 21, 2022 2:02 PM<br>
<b>To:</b> Sanjeewa Indragith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5007487] - Store information</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement: Store Purchase Follow Up</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order Date: 14/10/2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID: 210181033597202210</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Store: City Centre Bahrain Centrepoint</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Item name: GOSH XTREME LIGUID EYE LINER_001 BLACK</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Issue Description: The customer confirmed that visiting the store on 14/10 at 8:46 and made a purchase then the store staff offer him a coupon which GOSH if the purchase
 with BHD 10 will get a BHD 2 discount item: GOSH XTREME LIGUID EYE LINER_001 BLACK</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">However, the customer confirmed that he received only one item instead of 2 for the mentioned item above Kindly check and advise </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 19 Oct at 1:17 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Team</span><span lang="EN-GB"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Store Purchase Follow Up</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date: 14/10/2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 210181033597202210</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Store: City Centre Bahrain Centrepoint</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item name: GOSH XTREME LIGUID EYE LINER_001 BLACK</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The customer confirmed that visiting the store on 14/10 at 8:46 and made a purchase then the store staff offer him a coupon which GOSH if the purchase with BHD
 10 will get a BHD 2 discount item: GOSH XTREME LIGUID EYE LINER_001 BLACK</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​However, the customer confirmed that he received only one item instead of 2 for the mentioned item above Kindly check and advise </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">CS Team Sohaib Ahmed</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5007487:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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