Subject: Ticket Assigned - Conversation with Cynthia Rose ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 13:19:14 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cynthia Rose ? Cynthia Rose ?                    Any update on my delivery           05:02 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:02 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Hello Cynthia Rose ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:03 PM, 30th Nov                     Cynthia Rose ?                    1           05:03 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:03 PM, 30th Nov                     Cynthia Rose ?                    9403174284           05:03 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP112822005739    You can also easily track your order from My Account > Order History.             05:03 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:03 PM, 30th Nov                     Cynthia Rose ?                    2           05:03 PM, 30th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:03 PM, 30th Nov                     Cynthia Rose ?                    1           05:03 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:03 PM, 30th Nov                     Cynthia Rose ?                    [email-masked]           05:04 PM, 30th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:04 PM, 30th Nov                   Samer                   Hi Dear customer, Thank you for contacting us. I'm Samer. I will be happy to help you.           05:05 PM, 30th Nov                     Cynthia Rose ?                    Pls tell me if you are going to deliver my order by today or not?!           05:05 PM, 30th Nov                     Cynthia Rose ?                    You know that I am travelling tomorrow and no one can receive my order.           05:06 PM, 30th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:07 PM, 30th Nov                     Cynthia Rose ?                    I suppose to received it on 28th!!! Please!!! I am not joking here! I really need my order to be deliver today! Its already 5pm!           05:07 PM, 30th Nov                     Cynthia Rose ?                    What is happening! This is very bad!!!           05:08 PM, 30th Nov                     Cynthia Rose ?                    You are loosing my patience!           05:08 PM, 30th Nov                   Samer                   We apologize for the inconvenience caused.As per the courier, you have been contacted on 581240920  yesterday and there is no response,you will be contacted again by tommrow           05:09 PM, 30th Nov                     Cynthia Rose ?                    I have not receive any call from you guys!           05:11 PM, 30th Nov                     Cynthia Rose ?                    Thats why i was wondering how  come you have written a comment that there is no response from me? Since I have put my full address there why cant he go there and deliver?!!!           05:12 PM, 30th Nov                   Samer                   We apologize for the inconvenience caused. We will escalate your issue to the concerned team to fix it asap and will update you in detail via email id [email-masked]           05:15 PM, 30th Nov                   Samer                   Do you have another inquiry I can assist you with?           05:15 PM, 30th Nov                     Cynthia Rose ?                    Where is your proof that your courier guy contacted me? Me i have proof that no one contacted me!           05:16 PM, 30th Nov                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:18 PM, 30th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:18 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5382565