Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Nov 2022 20:20:33 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">So according to you if size is small then what should we do with that small size...my baby is 3 years and I order for 5 -6 years but also its fit so what should we do with that clothes can you please explain</div>
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<div>On Tue, 29 Nov 2022, 3:58 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi MOHAMMED ,<br><br>
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<div style="box-sizing:border-box;word-break:break-word" dir="ltr">Thank you for contacting us, and giving us the opportunity to serve you.<div><br style="box-sizing:border-box"></div>
<div dir="ltr">We apologize for the inconvenience caused and for the delay.<br style="box-sizing:border-box"><br style="box-sizing:border-box">We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br style="box-sizing:border-box"><br style="box-sizing:border-box">As per the policy, the products from this order (7802658772) sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br style="box-sizing:border-box"><br style="box-sizing:border-box">
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<div>However, in case you have received the item different than what you ordered, please share with us images about the item showing the issue, so that we can check for you and assist you further.<br style="box-sizing:border-box"><br style="box-sizing:border-box">We thank you for your understanding and cooperation.<br style="box-sizing:border-box"><br style="box-sizing:border-box">
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5374446