Subject: Ticket Assigned - Conversation with Vicky
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Nov 2022 14:44:12 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vicky Vicky                    Hello           06:30 PM, 28th Nov                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:30 PM, 28th Nov                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:30 PM, 28th Nov                     Vicky                    1           06:30 PM, 28th Nov                    Centrepoint KW whatsapp bot                    Hello Vicky , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:30 PM, 28th Nov                     Vicky                    1           06:30 PM, 28th Nov                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           06:30 PM, 28th Nov                     Vicky                    8402762202           06:31 PM, 28th Nov                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LND2072140815833    You can also easily track your order from My Account > Order History.             06:31 PM, 28th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:31 PM, 28th Nov                     Vicky                    I can't track my order           06:31 PM, 28th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:31 PM, 28th Nov                     Vicky                    There is no status           06:32 PM, 28th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:32 PM, 28th Nov                     Vicky                    2           06:32 PM, 28th Nov                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:32 PM, 28th Nov                     Vicky                    1           06:32 PM, 28th Nov                    Centrepoint KW whatsapp bot                   Please enter your email address           06:32 PM, 28th Nov                     Vicky                    [email-masked]           06:32 PM, 28th Nov                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:32 PM, 28th Nov                   Samer                   Hi Vicky , Thank you for contacting us. I'm Samer. I will be happy to help you.           06:33 PM, 28th Nov                     Vicky                    Hello           06:33 PM, 28th Nov                     Vicky                    I want to know what happened to my order           06:33 PM, 28th Nov                     Vicky                    8402762202 order number           06:34 PM, 28th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:34 PM, 28th Nov                     Vicky                    Tried to tract it it no details found           06:34 PM, 28th Nov                     Vicky                    It's supposed to deliver by Sunday           06:34 PM, 28th Nov                   Samer                   We apologize for the inconvenience caused.We will check with the courier to expedit delivery process and you will be contacted on  98533540 soon             06:38 PM, 28th Nov                   Samer                   Do you have another inquiry I can assist you with?           06:38 PM, 28th Nov                     Vicky                    Pls I need it for my daughter           06:39 PM, 28th Nov                     Vicky                    Do you have the number  of th3le courier for me to follow-up           06:40 PM, 28th Nov                   Samer                   Sorry ,we don't have number for flick courier ,you will be contacted soon           06:43 PM, 28th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:43 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5367433