Subject: Note Added - [#5222564] Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Nov 2022 14:02:54 +0000

Hi ,    Mohammed Ghouse added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5222564    Subject:  Feedback or suggestions   Requester: Ali Yousif    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Dear Ajmal,</div>
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We have check with the customer by phone regarding damage, The Baby Bed was delivered at home with scratches.</div>
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The customer requesting to replace it with the same or other style. And he's ready to pay a difference amount as well.</div>
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  <a id="OWAAM835473" class="tWKOu mention ms-bgc-nlr ms-fcl-b" href="mailto:[email-masked]" rel="noreferrer">
@Srinivas Rao</a>, Please check and give quick response on this issue.<br>
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Thanks &amp; Regards,</div>
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Ghouse<br>
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<div>From: Ajmal Mohammed &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, November 28, 2022 12:37 PM<br>
<b>To:</b> Mohammed Ghouse &lt;[email-masked]&gt;; CP Ocer &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#5222564] - Feedback or suggestions
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<div class="x_MsoNormal"><b>Hi Ghouse / Berna, </b></div>
<div class="x_MsoNormal">Please do the needful </div>
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<b>From:</b> Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, November 28, 2022 12:29 PM<br>
<b>To:</b> Ajmal Mohammed &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5222564] - Feedback or suggestions</div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Hi Teams,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>WWD DAMAGED ITEM</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Problem Statement:  BABYSHOP TEAM</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Customer : Ali Yousif </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Phone Number:
<a href="tel:33704254" target="_blank" rel="noreferrer"><span style="color:#183247">33704254</span></a> </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Invoice : 21019119362729102022 </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Assistance Required: Damaged Item Received</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Issue Description: Customer emailed us informing that he/she received the item on 07/11/2022 but the item which they received is damaged, customer also provided
 us the picture of damaged item. </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange
 to customer or not.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:#183247'>Regards,</span></div>
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