Subject: Ticket Assigned - Conversation with kavita
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Nov 2022 13:29:04 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kavita kavita                    Customer:  Yes Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0552648865 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hello Kavita, I am Aya, thank you for contacting us. how may I help you today. Customer:  Hi Customer:  Awaiting my order Customer:  Was suppose to be delivered yesterday. Customer:  I recvd message its out for delivery yesterday. All day i waited. And 5pm i recvd msg reschduled Customer:  Why?? Customer:  N then customer service said today by 12 pm afternoon i will recv i will Customer:  Still not arrived. I have a flight to catch today Customer:  9402604551 Customer:  Please i need it delivered now. Customer:  Hello Customer:  R u here aya Agent:  could you please confirm your contact number and your address ? Customer:  0552648865 Customer:  Park gate residence, tower C-1509, near max metro station, al kifaf Customer:  Here is my address Customer:  Hello Customer:  Is anyone here Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  we will get in touch with you and deliver your order at the soonest we can. Agent:  Is there anything else may I assist you? Customer:  My dear. Complain since yesterday Customer:  I am leaving today Customer:  I have a flight Customer:  I need my order delivered ASAP Customer:  If your company cant keep on delivery date as mentioned , y do they give such fake dates Agent:  we will do our best to deliver the order at the soonest we can Agent:  thanks for your patient and understanding Agent:  Is there anything else may I assist you? Customer:  I need my item before 4 pm today Customer:  As we are flying out of dxb for 1month Agent:  we will do our best, please allow us the time Customer:  I hv complained yesterdwy. Still not received  howmuch patience do u expect cistomers to have Customer:  I need by 5pm. Customer:  4pm sorry Customer:  Call fareye courier n ask to send asap Customer:  As the courier not even being tracked on given sms Agent:  please allow us the time and we will do our best to deliver your items at the soonest we can as we will raise your query to the concerned team in order to be fully assisted Agent:  Is there anything else may I assist you? Customer:  Do the needful. Tht itself is enough Agent:  thanks for your patient and understanding Agent:  It was my pleasure to assist you. Do not hesitate to contact us for any other inquiries. I wish you a happy day. Customer:  Hi Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi kavita, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9402604551 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP112622000558     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:13 PM, 28th Nov                   Samer                   Hi Kavita , Thank you for contacting us. I'm Samer. I will be happy to help you.           05:13 PM, 28th Nov                     kavita                    Hi           05:15 PM, 28th Nov                     kavita                    I m awaiting my parcel           05:15 PM, 28th Nov                     kavita                    Was to b delivered on saturday, got reschduled           05:15 PM, 28th Nov                     kavita                    Was to be delivered again today as per the notification, again got message of reschedulr           05:15 PM, 28th Nov                     kavita                    May i know the reason why           05:16 PM, 28th Nov                     kavita                    Actual date was by 27th latest           05:16 PM, 28th Nov                     kavita                    Anyone here           05:17 PM, 28th Nov                     kavita                    I need my parcel by today anyhow           05:18 PM, 28th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:19 PM, 28th Nov                   Samer                   Please confirm this information is correct           05:20 PM, 28th Nov                   Samer                   Kavita Sawlani +971552648865 park gate residence , Tower C - 1509, near max metro station, zabeel park gate 1 [email-masked] United Arab Emirates (AE) AE-DU Trade Centre1 Duba           05:20 PM, 28th Nov                     kavita                    Yes           05:20 PM, 28th Nov                   Samer                   We apologize for the inconvenience caused.We will  escalate your issue to the courier to deliver your order asap           05:22 PM, 28th Nov                   Samer                   Do you have another inquiry I can assist you with?           05:22 PM, 28th Nov                     kavita                    Howmny times escalting           05:22 PM, 28th Nov                     kavita                    2 times they cancel           05:22 PM, 28th Nov                     kavita                    No reason mentioned           05:23 PM, 28th Nov                     kavita                    How can such a big company do such a petty thing           05:23 PM, 28th Nov                     kavita                    Wthout informing           05:23 PM, 28th Nov                     kavita                    I need my parcel by today           05:23 PM, 28th Nov                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:23 PM, 28th Nov                     kavita                    Anyho           05:23 PM, 28th Nov                     kavita                    Its been wty ur team since saturday           05:23 PM, 28th Nov                     kavita                    They have done nothing for it           05:23 PM, 28th Nov                     kavita                    Can u call n inform the courier to deliver my items today anyhow           05:25 PM, 28th Nov                     kavita                    Neither u leave a number where we can call and check direct to courier           05:25 PM, 28th Nov                   Samer                   Sorry ,we don't have the courier number ,we will check with team and will get back to you asap           05:28 PM, 28th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:28 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5366681