Subject: Ticket Assigned - Conversation with Kanwal Gaziani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Nov 2022 15:55:12 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kanwal Gaziani Kanwal Gaziani                    Hi           07:44 PM, 24th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:45 PM, 24th Nov                   MAX UAE whatsapp bot                    Hello Kanwal Gaziani , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:45 PM, 24th Nov                     Kanwal Gaziani                    5           07:45 PM, 24th Nov                   MAX UAE whatsapp bot                    Hi Kanwal Gaziani , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:45 PM, 24th Nov                     Kanwal Gaziani                    5           07:45 PM, 24th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:45 PM, 24th Nov                   Samer                   Hi Kanwal Gaziani , Thank you for contacting us. I'm Samer. I will be happy to help you.           07:46 PM, 24th Nov                     Kanwal Gaziani                    We've cancelled your return for order # 9400326294 , Spider-Man Print Baseball Cap ... +5item(s) as requested by you. Please reach out to us for anything further.           07:46 PM, 24th Nov                     Kanwal Gaziani                    I have received this message, what does it means           07:46 PM, 24th Nov                     Kanwal Gaziani                    I have returned my order, they have already picked it up from me           07:47 PM, 24th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:48 PM, 24th Nov                     Kanwal Gaziani                    Actually i ordered some kids stuff and i got some shirts in my parcel, not what i have ordered  So I chatted here and they placed a return request  They rider came and pick the parcel up           07:49 PM, 24th Nov                     Kanwal Gaziani                    Now I receive this message and email that the return has been cancelled           07:49 PM, 24th Nov                   Samer                   We apologize for the inconvenience caused. Please confirm how many items you have returned           07:49 PM, 24th Nov                     Kanwal Gaziani                    What does it means?  When will i get my money back           07:50 PM, 24th Nov                     Kanwal Gaziani                    These 4 shirts           07:51 PM, 24th Nov                     Kanwal Gaziani                    Because this was not what i have ordered, I ordered kids tshirt, cap, watch           07:51 PM, 24th Nov                   Samer                   The return ha been cancelled because you made return request for 6 items and you returned only 4 ,so we will escalate your issue to process the refund asap           07:52 PM, 24th Nov                   Samer                   Do you have another inquiry I can assist you with?           07:52 PM, 24th Nov                     Kanwal Gaziani                    Yes thats what I’m saying, I didn’t received the 6 items that I ordered           07:53 PM, 24th Nov                     Kanwal Gaziani                    I received these 4 shirts only           07:53 PM, 24th Nov                     Kanwal Gaziani                    What will be the next step now? How will i get my money back           07:53 PM, 24th Nov                   Samer                   We will do the needful asap           07:54 PM, 24th Nov                   Samer                   within  48 hours           07:54 PM, 24th Nov                   Samer                   Do you have another inquiry I can assist you with?           07:54 PM, 24th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:54 PM, 24th Nov                     Kanwal Gaziani                    No thank you           07:55 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5340178