Subject: New Reply Received - Re: You haven't collected order number 1700772221
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 24 Nov 2022 08:35:58 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: You haven't collected order number 1700772221  Ticket comment <div id="yiv5409475105"><div id="yiv5409475105">
<div class="yiv5409475105mb-2.5">Dear,</div>
<div class="yiv5409475105mb-2.5"><br></div>
<div class="yiv5409475105mb-2.5">Greetings for the day</div>
<div class="yiv5409475105mb-2.5">Sorry for any inconvenience caused to you<br>
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<div class="yiv5409475105mb-2.5">As I will buy the same product from Max offline store, I request a cancellation and refund of this order.</div>
<div class="yiv5409475105mb-2.5">Order number 1700895438</div>
<div class="yiv5409475105mb-2.5">Thank regards,</div>
<div><br></div>
<div>Faheem,<br> <br><div id="yiv5409475105ymail_android_signature"><a rel="noreferrer" id="yiv5409475105ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Nov 22, 2022 at 12:20 PM, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv5409475105"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5300258</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Samer Salmeh : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Faheem ,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We apologize for the inconvenience caused.<br> <br>Please note the click and collect order ship form warehouse to the store and takes 5-7 days, if the order is not collected within 14 days from the store it will be canceled and refunded  </div>
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<br>Please feel free to contact us if you have any further questions.<br> <br>Thank You,<br>Max Support Team</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5300258