Subject: Ticket Assigned - Conversation with Mrs.Noman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 14:41:06 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mrs.Noman Mrs.Noman                    Hi           06:22 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:22 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                    Hello Mrs.Noman , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:22 PM, 23rd Nov                     Mrs.Noman                    1           06:22 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:22 PM, 23rd Nov                     Mrs.Noman                    9401319074           06:22 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            06:22 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:22 PM, 23rd Nov                     Mrs.Noman                    9401525192           06:23 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:23 PM, 23rd Nov                     Mrs.Noman                    2           06:23 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:23 PM, 23rd Nov                     Mrs.Noman                    1           06:23 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:23 PM, 23rd Nov                     Mrs.Noman                    [email-masked]           06:23 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:23 PM, 23rd Nov                   Samer                   Hi Mrs.Noman , Thank you for contacting us. I'm Samer. I will be happy to help you.           06:27 PM, 23rd Nov                     Mrs.Noman                    Plz let me know about my order           06:27 PM, 23rd Nov                     Mrs.Noman                    It's being too much late           06:27 PM, 23rd Nov                     Mrs.Noman                    I m not satisfied with Centrepoint           06:28 PM, 23rd Nov                     Mrs.Noman                    Its so disappointing           06:28 PM, 23rd Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:29 PM, 23rd Nov                     Mrs.Noman                    I order since a week  The part of my order was cancelled it self           06:29 PM, 23rd Nov                     Mrs.Noman                    Again I ordered it didn't arrived yet           06:29 PM, 23rd Nov                     Mrs.Noman                    I really need it by today           06:29 PM, 23rd Nov                     Mrs.Noman                    I have to give to someone           06:29 PM, 23rd Nov                     Mrs.Noman                    I called 3 times at customer service centre also           06:30 PM, 23rd Nov                     Mrs.Noman                    Why this is happening  Its so dissatisfied           06:30 PM, 23rd Nov                   Samer                   We apologize for the inconvenience caused.We will escalate your issue to the store to check if the items have been reached and make it ready asap           06:30 PM, 23rd Nov                   Samer                   Do you have another inquiry I can assist you with?           06:30 PM, 23rd Nov                     Mrs.Noman                    Waiting for my refund also           06:30 PM, 23rd Nov                     Mrs.Noman                    The order which cancelled it self           06:31 PM, 23rd Nov                     Mrs.Noman                    Plz let me know within an hour           06:31 PM, 23rd Nov                     Mrs.Noman                    I can't wait more           06:31 PM, 23rd Nov                     Mrs.Noman                    And if it didn't reach Plz arrange from the same store to collect           06:32 PM, 23rd Nov                     Mrs.Noman                    Already too much time has wasted I have give present to someone           06:32 PM, 23rd Nov                     Mrs.Noman                    I can't wait more           06:32 PM, 23rd Nov                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:33 PM, 23rd Nov                   Samer                   Do you have another inquiry I can assist you with?           06:33 PM, 23rd Nov                     Mrs.Noman                    I already called in the morning she did same But no msg for collection came yet           06:33 PM, 23rd Nov                     Mrs.Noman                    By now?? Plz..           06:33 PM, 23rd Nov                     Mrs.Noman                    Don't go for tmrw           06:34 PM, 23rd Nov                     Mrs.Noman                    I want response within an hour           06:34 PM, 23rd Nov                     Mrs.Noman                    No plz do this for me I will be most thankful           06:35 PM, 23rd Nov                     Mrs.Noman                    This never happened with me from Centrepoint           06:35 PM, 23rd Nov                     Mrs.Noman                    This is the 1st time i m facing such issues I m so dissatisfied with the service           06:35 PM, 23rd Nov                   Samer                   Sure  we will do the needful           06:40 PM, 23rd Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:40 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5332321