Subject: Ticket Assigned - Conversation with maram
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 14:03:47 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maram maram                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  maram Bot:  Hi maram, what do you need help with? Customer:  ? Returns Process Bot:   Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97333734486            05:52 PM, 23rd Nov                   Samer                   Hi Maram , Thank you for contacting us. I'm Samer. I will be happy to help you.           05:52 PM, 23rd Nov                     maram                    Hello           05:52 PM, 23rd Nov                     maram                    Hello Samer           05:52 PM, 23rd Nov                     maram                    I need help with my order           05:53 PM, 23rd Nov                     maram                    I order a mattress with wrong size           05:53 PM, 23rd Nov                     maram                    And can’t find the option to return it           05:53 PM, 23rd Nov                   Samer                   Can you please share your order number and image of the item show the error ?           05:54 PM, 23rd Nov                     maram                    One second           05:54 PM, 23rd Nov                     maram                    7801016060           05:55 PM, 23rd Nov                     maram                    I ordered the wrong size           05:55 PM, 23rd Nov                     maram                    It’s small for the baby bed           05:55 PM, 23rd Nov                   Samer                   We apologize for the inconvenience caused and for the delay.  We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.  As per the policy, the products from this order (7801016060) sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.    ​ However, in case you have received the item different than what you ordered, please share with us images about the item showing the issue, so that we can check for you and assist you further.           05:57 PM, 23rd Nov                     maram                    I didn’t open it           05:57 PM, 23rd Nov                     maram                    It’s still in the original packaging           05:57 PM, 23rd Nov                     maram                    I received it yesterday and it’s still as is           05:58 PM, 23rd Nov                   Samer                   We apologize for the inconvenience caused ,The item is non-returnable           05:58 PM, 23rd Nov                     maram                    But the policy says           05:59 PM, 23rd Nov                     maram                    You can’t return items that are removed from the original packaging           05:59 PM, 23rd Nov                     maram                    And I didn’t open the packaging           06:00 PM, 23rd Nov                   Samer                   We can't give you promise of return but we will check with our team and will update you be details via email id [email-masked]           06:01 PM, 23rd Nov                   Samer                   Do you have another inquiry I can assist you with?           06:01 PM, 23rd Nov                     maram                    When can I expect a response?           06:01 PM, 23rd Nov                   Samer                   Within 48 hours           06:03 PM, 23rd Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:03 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5332060