Subject: Ticket Assigned - Conversation with Safwan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 13:20:37 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Safwan Safwan                    Hi           05:07 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:07 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                    Hello Safwan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:07 PM, 23rd Nov                     Safwan                    1           05:07 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:07 PM, 23rd Nov                     Safwan                    9595389682           05:07 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111322005602    You can also easily track your order from My Account > Order History.             05:07 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:07 PM, 23rd Nov                     Safwan                    2           05:08 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:08 PM, 23rd Nov                     Safwan                    1           05:08 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:08 PM, 23rd Nov                     Safwan                    [email-masked]           05:08 PM, 23rd Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:08 PM, 23rd Nov                   Samer                   Hi Safwan , Thank you for contacting us. I'm Samer. I will be happy to help you.           05:10 PM, 23rd Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:11 PM, 23rd Nov                     Safwan                    Ok           05:11 PM, 23rd Nov                   Samer                   Please confirm this mobile number 501474841 is correct  ?           05:12 PM, 23rd Nov                     Safwan                    0501474841           05:12 PM, 23rd Nov                     Safwan                    Can you please change it click and collect, if delivery is an issue           05:15 PM, 23rd Nov                   Samer                   We apologize for the inconvenience caused.  As per the courier, you have been contacted, and the order has been rejected.  Once the order will receive back to the warehouse, we will process the refund for the same as soon as possible.           05:15 PM, 23rd Nov                   Samer                   Do you have another inquiry I can assist you with?           05:15 PM, 23rd Nov                     Safwan                    But i never rejected it           05:15 PM, 23rd Nov                     Safwan                    Nor did anyone contact me           05:16 PM, 23rd Nov                     Safwan                    Few days before they said it would be delivered again!           05:16 PM, 23rd Nov                   Samer                   We apologize for that ,we will check with courier first  and will update you by details via email id  [email-masked]           05:16 PM, 23rd Nov                     Safwan                    When would that be           05:17 PM, 23rd Nov                     Safwan                    Past 2 days everyone keeps telling the same           05:17 PM, 23rd Nov                   Samer                   within 24 hours will update you           05:17 PM, 23rd Nov                     Safwan                    can u change ti click n collect           05:18 PM, 23rd Nov                   Samer                   Sorry,we can't change the delivery mode and we can't confirm the delivery process till we check with courier           05:19 PM, 23rd Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:19 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5331738