Subject: Ticket Assigned - Conversation with jaita poddar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Nov 2022 11:27:31 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jaita poddar jaita poddar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi jaita poddar, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:15 PM, 23rd Nov                     jaita poddar                    I returned all items with tag to your delivery person but still now its showing no return           03:16 PM, 23rd Nov                     jaita poddar                    No refund also           03:16 PM, 23rd Nov                     jaita poddar                    Biswwarup poddar           03:17 PM, 23rd Nov                     jaita poddar                    Myself           03:17 PM, 23rd Nov                     jaita poddar                    4700479756/4694250238/4700559361           03:18 PM, 23rd Nov                     jaita poddar                    These are order no .           03:18 PM, 23rd Nov                   Samer                   Hi Jaita poddar , Thank you for contacting us. I'm Samer. I will be happy to help you.           03:20 PM, 23rd Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:24 PM, 23rd Nov                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:26 PM, 23rd Nov                   Samer                   Do you have another inquiry I can assist you with?           03:26 PM, 23rd Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:27 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5330763