Subject: Ticket Assigned - Conversation with Noura
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Nov 2022 13:16:07 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noura Noura                    Thanks           05:04 PM, 22nd Nov                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            05:04 PM, 22nd Nov                   Babyshop UAE WhatsApp bot                    Hello Noura , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:04 PM, 22nd Nov                     Noura                    1           05:08 PM, 22nd Nov                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           05:08 PM, 22nd Nov                     Noura                    9401260325           05:08 PM, 22nd Nov                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP112022005999    You can also easily track your order from My Account > Order History.             05:08 PM, 22nd Nov                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:08 PM, 22nd Nov                     Noura                    2           05:09 PM, 22nd Nov                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:09 PM, 22nd Nov                     Noura                    1           05:09 PM, 22nd Nov                   Babyshop UAE WhatsApp bot                   Please enter your email address           05:09 PM, 22nd Nov                     Noura                    [email-masked]           05:09 PM, 22nd Nov                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           05:09 PM, 22nd Nov                   Samer                   Hi Noura , Thank you for contacting us. I'm Samer. I will be happy to help you.           05:10 PM, 22nd Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:10 PM, 22nd Nov                   Samer                   As per the courier your order has been delivered sucessfully  on 11/21/22           05:11 PM, 22nd Nov                     Noura                    No only two items but I ordered three items           05:11 PM, 22nd Nov                     Noura                             05:11 PM, 22nd Nov                     Noura                    The last time I didnot get it           05:12 PM, 22nd Nov                     Noura                    Also you can’t see in the return page           05:12 PM, 22nd Nov                   Samer                   This   item Infantino - Infantino Link and Crinkle Animal Counting Book           05:13 PM, 22nd Nov                     Noura                    Also you can see the status of order is processing           05:13 PM, 22nd Nov                     Noura                    Yes           05:13 PM, 22nd Nov                   Samer                   We apologize for the inconvenience caused. We will escalate your issue to ship the remaining item asap           05:14 PM, 22nd Nov                   Samer                   Do you have another inquiry I can assist you with?           05:14 PM, 22nd Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:15 PM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5324230