Subject: Note Added - [#5195890] Need Attention
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 22 Nov 2022 11:29:55 +0000

Hi ,    Charissa MariePastor added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5195890    Subject:  Need Attention   Requester: Nishal Nellissery    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Travis,</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Charissa</div>
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<div>From: Splash &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, November 21, 2022 10:42 PM<br>
<b>To:</b> Charissa MariePastor &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5195890] - Need Attention</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Splash </span>Support Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement:  Offer rejected at store<br>
Order Date : Oct 29, 2022<br>
Order ID: 9592582267<br>
Tracking ID: 959258226799990001</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">The store id is Splash21004<br>
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Assistance Required: Need voucher for next order<br>
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Issue Description: Cx made a click and collect order and was offered a discount on his purchase while picking up the order but after asking the staff regarding this above mentioned gift they are not aware of this. Cx is asking for a voucher on his next purchase.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thanks,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thank You,<br>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 15 Nov at 3:23 PM
<span class="separator">, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi,</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement:  Offer rejected at store<br>
Order Date : Oct 29, 2022<br>
Order ID: 9592582267<br>
Tracking ID: 959258226799990001</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">The store id is Splash21004<br>
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Assistance Required: Need voucher for next order<br>
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Issue Description: Cx made a click and collect order and was offered a discount on his purchase while picking up the order but after asking the staff regarding this above mentioned gift they are not aware of this. Cx is asking for a voucher on his next purchase.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thanks,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 4 Nov at 12:38 PM
<span class="separator">, Charissa MariePastor &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From which store it has been purchased? Please provide the store code.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Charissa</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, November 4, 2022 11:42 AM<br>
<b>To:</b> Charissa MariePastor &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5195890] - Need Attention</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement:  Offer rejected at store<br>
Order Date : ​Oct 29, 2022<br>
Order ID: ​9592582267<br>
Tracking ID: ​959258226799990001<br>
Assistance Required: Need voucher for next order<br>
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Issue Description: Cx made a click and collect order and was offered a discount on his purchase while picking up the order but after asking the staff regarding this above mentioned gift they are not aware of this. Cx is asking for a voucher on his next purchase.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Avinash.</span></div>
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