Subject: Note Added - [#5242965] Must return.
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 21 Nov 2022 11:10:41 +0000

Hi ,    Prashob Paul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5242965    Subject:  Must return.   Requester: Najah Najem    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>Dear Ankkur ji,</span></div>
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>We tried multiple times to deliver the replacement. But customer need refund only.</span></div>
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>As this item is under “non-returnable item”, store also can’t accept the return.</span></div>
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>Kindly give us a solution.</span></div>
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>++ Sooraj from Ecom team. He is the one coordinating with customer.
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496'>Thanks and Regards</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496'>Prashob Paul</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496'>55062415</span></div>
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<div>From: Ankkur Gupta &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, November 21, 2022 1:57 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; Prashob Paul &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5242965] - Must return.</div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAMDEAF23BD32AB4493A40ED4D60548CA66" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Attaching the latest mail for ref..</span></div>
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<div class="MsoNormal"><span lang="en-AE">Please follow up on this mail please.</span></div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, 20 November 2022 2:47 PM<br>
<b>To:</b> Prashob Paul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5242965] - Must return.</div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247">WWD DAMAGED ITEM<br>
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Problem Statement:  BABYSHOP TEAM<br>
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Order Date : 17 Oct 2019<br>
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Order ID: 4693606487<br>
Tracking ID: 19730064693606487<br>
Assistance Required: Damaged Item Recieved<br>
Item id: 162079116, Joie Muze LX Grey Travel Stroller with Sun Canopy (Upto 3 years)</span></div>
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Issue Description: Customer emailed us informing that he/she received the item on 10/11/22 but the item which they recieved is damaged, customer also provided us the picture of damaged item. <br>
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Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Babyshop </span>Support Team</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">On Fri, 11 Nov at 10:58 AM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">WWD DAMAGED ITEM<br>
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Problem Statement:  BABYSHOP TEAM<br>
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Order Date : 17 Oct 2019<br>
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Order ID: 4693606487<br>
Tracking ID: 19730064693606487<br>
Assistance Required: Damaged Item Recieved<br>
Item id: 162079116, Joie Muze LX Grey Travel Stroller with Sun Canopy (Upto 3 years)</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"><br>
Issue Description: Customer emailed us informing that he/she received the item on 10/11/22 but the item which they recieved is damaged, customer also provided us the picture of damaged item. <br>
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Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">zai haq</span></div>
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</span><span lang="en-AE" style="font-size:1.0pt;font-family:fdtktid;color:white">5242965:1125156</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">
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