Subject: New Reply Received - Item for refund
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Nov 2022 19:12:36 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Item for refund  Ticket comment <div>Hello support team baby shop, the item baby swing we purchased online and delivered to us on 12 november and that item we didnt check physically before buying , actually when we saw babyswing in babyshop day after purchase,  its actually smaller in size for our child and there is risk of fell down from swing. Then we decided to exchange/ refund this item because its useless for us. We brought item to babyshop in Al wahda mall abudhabi,  the manager there check the item , has taken it and accepted to refund. When she tried to process for refund and were unable to proceed ,as purchase item was not updated online.My request is to update online so they will refund it and we will buy another one in babyshop which is suitable for our child. Thanks for your cooperation and waiting for your quick response.                                                                         Order number is : 9594825356<br><br>
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<div>On Sun, 20 Nov 2022 at 22:28, Babyshop</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv1840147926"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5302285</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5302285<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Samer Salmeh : </div>
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<div>Hi Aman  ,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We apologize for the inconvenience caused.<br><br>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br> As per the policy, products sold on our website and on our<br><br> stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Please refer to the below link for any further information on non-returnable items:<br><br>​<a rel="noreferrer" target="_blank" href="https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#">https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#</a><br><br>We thank you for your understanding and cooperation.<br><br>
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<div style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont,">Babyshop </span>Support Team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5302285