Subject: Ticket Assigned - Conversation with lata gurnani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Nov 2022 15:25:52 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lata gurnani lata gurnani                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  lata gurnani Bot:  Hi lata gurnani, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0552712762            07:18 PM, 20th Nov                   Samer                   Hi Lata gurnani , Thank you for contacting us. I'm Samer. I will be happy to help you.           07:20 PM, 20th Nov                     lata gurnani                    I had placed 2 return orders but no one came to collect it yet           07:20 PM, 20th Nov                   Samer                   Can you please share your order number?           07:21 PM, 20th Nov                     lata gurnani                             07:22 PM, 20th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:22 PM, 20th Nov                   Samer                   Please confirm your mobile number 552712762 is correct?           07:23 PM, 20th Nov                     lata gurnani                    Yes           07:23 PM, 20th Nov                   Samer                   We apologize for the inconvenience caused. we will escalate your issue to collect the items asap           07:24 PM, 20th Nov                   Samer                   Do you have another inquiry I can assist you with?           07:25 PM, 20th Nov                     lata gurnani                    No that’s all thank you           07:25 PM, 20th Nov                   Samer                   You can order products easily, whether you have a registered account on www.xxxx.com, or plan to shop as a guest. Here's how:   1. Find the items you want to buy by searching for them or by browsing our departments.  2. Add these items to your basket with the 'Add to Basket' button.  3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.  4. Select the "Click and Collect" option and choose the store where you want to collect the order using the drop-down list or by pinning it on the map.  5. Enter your payment information and click the 'Continue' button.  6. Review your order and place it using the 'Place Your Order' button.    Please note, you'll only be able to leave an item in your basket for 30 minutes.           07:25 PM, 20th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:25 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5309803