Subject: Ticket Assigned - Conversation with Bab Al Arab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Nov 2022 15:47:32 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bab Al Arab Bab Al Arab                    Hi           07:20 PM, 19th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:20 PM, 19th Nov                   MAX UAE whatsapp bot                    Hello Bab Al Arab , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:20 PM, 19th Nov                     Bab Al Arab                    1           07:20 PM, 19th Nov                   MAX UAE whatsapp bot                   Please enter your order number to continue.           07:20 PM, 19th Nov                     Bab Al Arab                    9595242410           07:21 PM, 19th Nov                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111322000492    You can also easily track your order from My Account > Order History.             07:21 PM, 19th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:21 PM, 19th Nov                     Bab Al Arab                    2           07:21 PM, 19th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:21 PM, 19th Nov                     Bab Al Arab                    1           07:21 PM, 19th Nov                   MAX UAE whatsapp bot                   Please enter your email address           07:21 PM, 19th Nov                     Bab Al Arab                    [email-masked]           07:21 PM, 19th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:21 PM, 19th Nov                   Samer                   Hi Bab Al Arab , Thank you for contacting us. I'm Samer. I will be happy to help you.           07:24 PM, 19th Nov                     Bab Al Arab                    Hi samer           07:24 PM, 19th Nov                     Bab Al Arab                    Do you have access to existing chat?           07:24 PM, 19th Nov                     Bab Al Arab                    Can you see the last conversation?           07:25 PM, 19th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:25 PM, 19th Nov                     Bab Al Arab                    Ok thank you           07:25 PM, 19th Nov                   Samer                   We apologize for the inconvenience caused,the item All-Over Camouflage Print Sweatshirt with Round Neck and Long has been canclled due quality issue and we don't bother you by returning it, and the refund amount 28.04 has been processed on 11/19/22 5: to your tabby and the process takes 7-14 days according the bank procedures           07:28 PM, 19th Nov                   Samer                   Do you have another inquiry I can assist you with?           07:28 PM, 19th Nov                     Bab Al Arab                    It's still available in the store with different price           07:28 PM, 19th Nov                     Bab Al Arab                    Excuse me           07:31 PM, 19th Nov                   Samer                   Please allow me a moment to check this for you.           07:32 PM, 19th Nov                     Bab Al Arab                    https://www.maxfashion.com/ae/en/p/163696496           07:32 PM, 19th Nov                   Samer                   The item is available in this store           07:34 PM, 19th Nov                   Samer                   Do you have another inquiry I can assist you with?           07:34 PM, 19th Nov                     Bab Al Arab                    No you didn't get my point           07:35 PM, 19th Nov                     Bab Al Arab                    You guys says earlier it was damage and it was last piece so that's why your company didn't send it to me           07:36 PM, 19th Nov                     Bab Al Arab                    [11/19, 5:16 PM] +*******29823: We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you. [11/19, 5:17 PM] +*******29823: during the quality check, we found out that the item:  was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for it           07:37 PM, 19th Nov                   Samer                   The items on online just arrived in stock recently you can order it and we will deliver them asap           07:37 PM, 19th Nov                   Samer                   Do you have another inquiry I can assist you with?           07:37 PM, 19th Nov                     Bab Al Arab                    Excuse me           07:38 PM, 19th Nov                     Bab Al Arab                    At the same time you guys are make cheap justification and the same time you are telling me it's available in new stock           07:39 PM, 19th Nov                   Samer                   Please clarify your query so that we can assist you           07:39 PM, 19th Nov                     Bab Al Arab                    What is this?           07:39 PM, 19th Nov                     Bab Al Arab                    While it's available in the app           07:40 PM, 19th Nov                   Samer                   We apologize for the inconvenience caused.  We will escalate your issue to check about the cancellation and will update you with  details via email           07:45 PM, 19th Nov                   Samer                   Do you have another inquiry I can assist you with?           07:45 PM, 19th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:47 PM, 19th Nov                     Bab Al Arab                    It's not fair           07:47 PM, 19th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5302484