Subject: Ticket Assigned - Conversation with Sanu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Nov 2022 13:35:50 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sanu Sanu                    Hi, good evening!           05:25 PM, 19th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:25 PM, 19th Nov                   Centrepoint UAE whatsapp bot                    Hello Sanu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:25 PM, 19th Nov                     Sanu                    1           05:25 PM, 19th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:25 PM, 19th Nov                     Sanu                    9400456887           05:26 PM, 19th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM516182917    You can also easily track your order from My Account > Order History.             05:26 PM, 19th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:26 PM, 19th Nov                     Sanu                    2           05:26 PM, 19th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:26 PM, 19th Nov                     Sanu                    1           05:26 PM, 19th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:26 PM, 19th Nov                     Sanu                    [email-masked]           05:27 PM, 19th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:27 PM, 19th Nov                   Samer                   Hi Sanu , Thank you for contacting us. I'm Samer. I will be happy to help you.           05:28 PM, 19th Nov                     Sanu                    I have not receive my order           05:28 PM, 19th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:28 PM, 19th Nov                   Samer                   Please confirm did you visit the collection point  Al Mankool Road,Opp to Al Khaleej Center and your mobile number  561244703 is correct           05:30 PM, 19th Nov                     Sanu                    Yes correct           05:30 PM, 19th Nov                   Samer                   We apologize for the inconvenience caused. We will check with  concerned team and we advice you to visit the collection point also           05:32 PM, 19th Nov                   Samer                   Do you have another inquiry I can assist you with?           05:32 PM, 19th Nov                     Sanu                    It been 3 days           05:32 PM, 19th Nov                     Sanu                    I want to know when i will get           05:33 PM, 19th Nov                     Sanu                    When i ordered it was showing, delivery on 17           05:34 PM, 19th Nov                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:35 PM, 19th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:35 PM, 19th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5301382