Subject: Ticket Assigned - Conversation with imran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Nov 2022 15:23:15 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with imran imran                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  imran Bot:  Hi imran, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9400512273 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111722002897     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0552801067            07:07 PM, 18th Nov                     imran                    My order suppose to deliver yesterday, yesterday night your delivery team mark status address not reachable and i am 10 % sure he didn’t even came to my area as all previous order delivered on the same address,           07:08 PM, 18th Nov                     imran                    Even if he came he should call me but without calling he take back my order           07:08 PM, 18th Nov                     imran                    And its not delivered even today           07:08 PM, 18th Nov                     imran                    Very much unsatisfied           07:09 PM, 18th Nov                     imran                    I am 100% sure your team lying and didn’t came to my location not they called me           07:09 PM, 18th Nov                     imran                    Who is responsible for delay?           07:09 PM, 18th Nov                     imran                    One item belongs to the person and he fly today           07:10 PM, 18th Nov                     imran                    Who will bear the cost??           07:10 PM, 18th Nov                   Samer                   Hi Imran , Thank you for contacting us. I'm Samer. I will be happy to help you.           07:10 PM, 18th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:14 PM, 18th Nov                   Samer                   Please confrim your mobile number 552801067 is correct  ?           07:15 PM, 18th Nov                   Samer                   Hi, I'm not getting a response from you. Are we still connected?           07:18 PM, 18th Nov                     imran                    Nobody is there since half an hour??           07:20 PM, 18th Nov                   Samer                   Please confrim your mobile number 552801067 is correct ?           07:20 PM, 18th Nov                     imran                    Yes           07:21 PM, 18th Nov                     imran                    I am here since 15 min           07:21 PM, 18th Nov                   Samer                   We apologize for the inconvenience caused. we will check with courier and will update you by the details asap           07:22 PM, 18th Nov                   Samer                   Do you have another inquiry I can assist you with?           07:22 PM, 18th Nov                     imran                    No           07:22 PM, 18th Nov                     imran                    Just tell me when ill have my order??           07:22 PM, 18th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:22 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5295028