Subject: Ticket Assigned - Conversation with kamlesh chandwani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Nov 2022 14:27:41 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kamlesh chandwani kamlesh chandwani                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi kamlesh chandwani, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:16 PM, 17th Nov                   Samer                   Hi Kamlesh chandwani , Thank you for contacting us. I'm Samer. I will be happy to help you.           06:20 PM, 17th Nov                     kamlesh chandwani                    Hi my order number is 9595040094 , i put refund requests 1 week ago still nobody cones to collect,  only your delivery guy asked me location i shared and after i caled many times. He said today.tommorrow , like this, but still nobody come to collect.  Kindly do the needful please..i am waiting for my refund if refund will come i hav to order another things pls send so.e one to take return.           06:20 PM, 17th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:21 PM, 17th Nov                     kamlesh chandwani                    Pls           06:23 PM, 17th Nov                   Samer                   We apologize for the inconvenience caused. as per the courier you have been contacted on 552334686 but there is no response or switch off           06:23 PM, 17th Nov                     kamlesh chandwani                    Total 6 items for return           06:24 PM, 17th Nov                     kamlesh chandwani                    How bro nobody calld me he asked me location on WhatsApp same time i shared after that from 2 days i am calling to him           06:24 PM, 17th Nov                     kamlesh chandwani                    He dont call me or come to collect           06:25 PM, 17th Nov                     kamlesh chandwani                    Strange           06:25 PM, 17th Nov                   Samer                   hours Thank you for confirmation,i will escalte your issue again and your item will be collected within 48 hours           06:26 PM, 17th Nov                   Samer                   Do you have another inquiry I can assist you with?           06:26 PM, 17th Nov                     kamlesh chandwani                    I have all chats proof on whatsup           06:26 PM, 17th Nov                     kamlesh chandwani                    Om bhai pls           06:26 PM, 17th Nov                     kamlesh chandwani                    Thanks           06:26 PM, 17th Nov                   Samer                   Be sure ,we will do the needful           06:26 PM, 17th Nov                     kamlesh chandwani                    Thanks bro           06:26 PM, 17th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:26 PM, 17th Nov                     kamlesh chandwani                    Thx           06:27 PM, 17th Nov                     kamlesh chandwani                    By           06:27 PM, 17th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5287912