Subject: Ticket Assigned - Conversation with Mirna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Nov 2022 14:11:19 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mirna Mirna                    Hi           05:55 PM, 17th Nov                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            05:55 PM, 17th Nov                   Babyshop UAE WhatsApp bot                    Hello Mirna , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:55 PM, 17th Nov                     Mirna                    1           05:55 PM, 17th Nov                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           05:55 PM, 17th Nov                     Mirna                    9595243114           05:55 PM, 17th Nov                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111222006945    You can also easily track your order from My Account > Order History.             05:56 PM, 17th Nov                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:56 PM, 17th Nov                     Mirna                    2           05:56 PM, 17th Nov                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:56 PM, 17th Nov                     Mirna                    1           05:56 PM, 17th Nov                   Babyshop UAE WhatsApp bot                   Please enter your email address           05:56 PM, 17th Nov                     Mirna                    [email-masked]           05:56 PM, 17th Nov                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           05:56 PM, 17th Nov                     Mirna                    Hi  This is my third complaint about a missing item in my order that was delivered last sunday           05:57 PM, 17th Nov                     Mirna                    They keep telling me we are woking on the case and will contact you but nothing happened so far           05:59 PM, 17th Nov                     Mirna                    Again Order number 9595243114           06:00 PM, 17th Nov                     Mirna                    Missing item           06:00 PM, 17th Nov                     Mirna                    This is what they told my laste time  Case number           06:01 PM, 17th Nov                     Mirna                    This is the case number they told me last time           06:02 PM, 17th Nov                   Samer                   Hi Mirna , Thank you for contacting us. I'm Samer. I will be happy to help you.           06:03 PM, 17th Nov                     Mirna                    Hi samer           06:04 PM, 17th Nov                     Mirna                    Hi  This is my third complaint about a missing item in my order that was delivered last sunday           06:05 PM, 17th Nov                   Samer                   We apologize for the inconvenience caused.  the item is not missing not shipped as per the team they tried to contact you on this number 544023031 so please confirm is it correct  ?           06:05 PM, 17th Nov                     Mirna                    Yes correct           06:06 PM, 17th Nov                     Mirna                    Yes the order says it’s shipped but it’s not           06:06 PM, 17th Nov                     Mirna                    I received everything except this           06:07 PM, 17th Nov                   Samer                   Thank you for confirmation we will escalate it to the team and you will be contacted on this mobile number within 48hours for delivery           06:08 PM, 17th Nov                   Samer                   Do you have another inquiry I can assist you with?           06:08 PM, 17th Nov                     Mirna                    Do you mean that they will deliver it or what?           06:08 PM, 17th Nov                   Samer                   Yes           06:10 PM, 17th Nov                     Mirna                    Ok good           06:10 PM, 17th Nov                   Samer                   it will be delivered soon           06:10 PM, 17th Nov                     Mirna                    Thanks           06:10 PM, 17th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:10 PM, 17th Nov                     Mirna                    Thanks you too           06:11 PM, 17th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5287762