Subject: Ticket Assigned - Conversation with Mariya Kosar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Nov 2022 11:29:35 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mariya Kosar Mariya Kosar                    hi           03:16 PM, 17th Nov                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:16 PM, 17th Nov                    Centrepoint KW whatsapp bot                    Hello Mariya Kosar , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:16 PM, 17th Nov                     Mariya Kosar                    1           03:17 PM, 17th Nov                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           03:17 PM, 17th Nov                     Mariya Kosar                    8195698732           03:17 PM, 17th Nov                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1115221000744    You can also easily track your order from My Account > Order History.             03:17 PM, 17th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:17 PM, 17th Nov                     Mariya Kosar                    2           03:17 PM, 17th Nov                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:17 PM, 17th Nov                     Mariya Kosar                    1           03:17 PM, 17th Nov                    Centrepoint KW whatsapp bot                   Please enter your email address           03:17 PM, 17th Nov                     Mariya Kosar                    [email-masked]           03:17 PM, 17th Nov                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:17 PM, 17th Nov                     Mariya Kosar                    okay           03:17 PM, 17th Nov                   Samer                   Hi Mariya Kosar , Thank you for contacting us. I'm Samer. I will be happy to help you.           03:19 PM, 17th Nov                     Mariya Kosar                    its been 3 days since i order it showed that next day it will be delivered           03:20 PM, 17th Nov                     Mariya Kosar                    and still it hasn’t           03:20 PM, 17th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:22 PM, 17th Nov                     Mariya Kosar                    okay thank you please let me know asap           03:23 PM, 17th Nov                   Samer                   Please confirm from your mobile number 97538152 is correct  ? and did you receive a call from the courier           03:23 PM, 17th Nov                     Mariya Kosar                    yes it is my number. no i didn’t receive any calls.           03:24 PM, 17th Nov                   Samer                   We apologize for the inconvenience caused.We will escalate your issue to the courier about the delay and deliver your order asap           03:26 PM, 17th Nov                   Samer                   Do you have another inquiry I can assist you with?           03:26 PM, 17th Nov                     Mariya Kosar                    if its not going to be delivered by saturday i want to cancel it           03:27 PM, 17th Nov                     Mariya Kosar                    because sir i have an event and i ordered for that. this is isn’t right. i paid for delivery and its soo late.           03:28 PM, 17th Nov                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:29 PM, 17th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:29 PM, 17th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5286266