Subject: Re: Drop Payment 1657090963 - Reminder
From: Manish Kumar <[email-masked]>
To: Akramullah Khan <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ansari Mustak <[email-masked]>, Venkatesh Krishnaswamy <[email-masked]>, "AnilKumar Thatukunoori, TCS" <[email-masked]>, Riyas Muhammad <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 17 Nov 2022 02:34:24 -0700 (MST)

Dear Akramullah, 

Please find the below requested details and do the needful. 
Name Tanveer Hussain 

Phone number 98051271 

Pick up address. City Centre Muscat, Oman. 

Thank you for your help. 

Regards, 
Manish 

From: "Akramullah Khan" <[email-masked]> 
To: "Samer Salmeh" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Ansari Mustak" <[email-masked]>, "Venkatesh Krishnaswamy" <[email-masked]>, "AnilKumar Thatukunoori, TCS" <[email-masked]>, "Riyas Muhammad" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, November 9, 2022 11:30:40 AM 
Subject: RE: Drop Payment 1657090963 - Reminder 

Dear Team, 

Kindly share the Customer details for Cash Refund. 

Name :- 

Mobile Number :- 

Preferred Store to Pick up Cash :- 

Akram Ullah Khan 

Executive - MIS 

Landmark Group Oman 
Mobile CUG No : +968-94495050 

Direct Lan No : +968-22085943 

Oasis Mall, Al Khuwair, Madinat Qaboos Street. 

Public 

From: Riyas Muhammad <[email-masked]> 
Sent: Sunday, November 6, 2022 3:03 PM 
To: Akramullah Khan <[email-masked]> 
Cc: Ansari Mustak <[email-masked]>; Venkatesh Krishnaswamy <[email-masked]>; AnilKumar Thatukunoori (TCS) <[email-masked]> 
Subject: RE: Drop Payment 1657090963 - Reminder 

Dear Akram, 

We wouldn't be able to process the refund through Omanet for more than a six month old transaction, so please arrange to pay through the store. 

	

MID 	

TERMINAL ID 	

BATCH NUMBER 	

TRANSACTION DATE 	

POSTING DATE 	

TRANSACTION TYPE 	

CARD TYPE 	

CARD NUMBER 	

RRN 	

APPROVAL CODE 	

REF NUMBER 	

TRANSACTION AMOUNT 

405311006 	

P5311006 	

09-02-22 	

09-02-22 	

Retail 	

NBO 	

528647****6280 	

204050051432 	

579091 	

1657090963 	

6.5 

Regards 

Riyas | Landmark Oman 

From: AnilKumar Thatukunoori (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 06 November 2022 02:39 
To: Riyas Muhammad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ansari Mustak < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Akramullah Khan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Venkatesh Krishnaswamy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment 1657090963 - Reminder 

dear Riyas, 

the mentioned subject order was cancelled but the payment got received in our account. 

find the below MSA & Hybris details of same order. 

MSA 

MID 	

TERMINAL ID 	

BATCH NUMBER 	

TRANSACTION DATE 	

POSTING DATE 	

TRANSACTION TYPE 	

CARD TYPE 	

CARD NUMBER 	

RRN 	

APPROVAL CODE 	

REF NUMBER 	

TRANSACTION AMOUNT 

405311006 	

P5311006 	

09-02-22 	

09-02-22 	

Retail 	

NBO 	

528647****6280 	

204050051432 	

579091 	

1657090963 	

6.5 

Hybris report 

Date 2 	

Time 	

Location 	

Registered User 	

User ID 	

Sale Type 	

Order No. 	

Product ID 	

Concept 	

Style No 	

Category1 	

Category2 	

Category3 	

Brand 	

Quantity 	

Product Amount 	

Discount Amount 	

Net Amount 	

Promotion id 	

Promotion Start Date 	

Promotion End Date 	

Order Status 

09-02-22 	

10:14:57 PM 	

landmark-om 	

Yes 	

[ mailto:ima***@***.com | ima***@***.com ] 	

SALE 	

1657090963 	

163998063 	

MAX 		

Men 	

Shoes 	

Sports Shoes 	

MAX 	

1 	

6.5 		

6.5 				

CANCELLED 

21-02-22 	

6:23:47 AM 	

landmark-om 	

Yes 	

[ mailto:ima***@***.com | ima***@***.com ] 	

FULL_CANCEL 	

1657090963 	

163998063 	

MAX 		

Men 	

Shoes 	

Sports Shoes 	

MAX 	

1 	

6.5 	

0 	

6.5 				

CANCELLED 

thanks 

Anil 

From: Riyas Muhammad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 6, 2022 3:52 PM 
To: AnilKumar Thatukunoori (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: AnilKumar Thatukunoori (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Ansari Mustak < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Akramullah Khan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Venkatesh Krishnaswamy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment 1657090963 - Reminder 

Dear [ mailto:[email-masked] | @AnilKumar
 Thatukunoori (TCS) ] 

Pls respond urgently as this query came route through E-com customer care team and we need to close this today. 

Regards 

Riyas | Landmark Oman 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 06 November 2022 12:53 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Riyas Muhammad < [ mailto:[email-masked] | [email-masked] ] >; AnilKumar Thatukunoori (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Ansari Mustak < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Akramullah Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment 1657090963 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Malik, 

Kindly advise us further on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Riyas Muhammad" < [ mailto:[email-masked] | [email-masked] ] >, "AnilKumar Thatukunoori, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ansari Mustak" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd. Elbadri" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Akramullah Khan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 3, 2022 9:25:37 AM 
Subject: RE: Drop Payment 1657090963 

Dear All, 

Any update ? 

From: Riyas Muhammad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 2, 2022 12:38 PM 
To: AnilKumar Thatukunoori (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ansari Mustak < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akramullah Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment 1657090963 

Dear [ mailto:[email-masked] | 
@AnilKumar Thatukunoori (TCS) ] 

We are unable to track this transaction in hybris and Omanet, 

Can you check this transaction history and confirm whether any money credited in our account or not? 

Regards 

Riyas | Landmark Oman 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 02 November 2022 11:21 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Riyas Muhammad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ansari Mustak < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment 1657090963 

Hi [ mailto:[email-masked] | 
@Riyas Muhammad ] , 

Please have a look on below. 

Customer Email ID: [ mailto:[email-masked] | 
[email-masked] ] 

Order ID: 1657090963 is not showing in hybris 

Ticket ID: 4798389 

1. Amount Deducted MR 6.50. Date of Deduction: 10/Feb/22 

2- Payment code: 

202215/579091/204050051432 

Regards, 

Malik 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 25, 2022 2:40 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ansari Mustak < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment 1657090963 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Akshay, 

Please assist us on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ansari Mustak" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd. Elbadri" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 22, 2022 7:36:26 PM 
Subject: Re: Drop Payment 1657090963 

Hi Ansari, 

Kindly assist with the below query. Thank you for your help. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ansari Mustak" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Elbadri" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 18 October, 2022 13:25:58 
Subject: Re: Drop Payment 1657090963 

Hi Ansari, 

Kindly assist with the below query. Thank you for your help. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ansari Mustak" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Elbadri" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 11 October, 2022 16:25:50 
Subject: Fwd: Drop Payment 1657090963 

Hi Ansari, 

Kindly assist with the below query. Thank you for your help. 

Regards, 

Nikhil. 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 7 October, 2022 19:16:38 
Subject: Drop Payment 1657090963 

Hi Team, 

The customer was deducted 6.50 OMR and The order is not showing in hybris 

Customer Email ID: [ mailto:[email-masked] | [email-masked] ] 

Order ID: 1657090963 is not showing in hybris 

Ticket ID: 4798389 

1. Amount Deducted MR 6.50. Date of Deduction: 10/Feb/22 

2- Payment code: 

202215/579091/204050051432 

Please check and take the necessary action. 

Regards, 

Samer 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com