Subject: Ticket Assigned - Conversation with Amna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Nov 2022 15:43:24 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amna Amna                    Hello my order wasn’t delivered yet can you check the delivery status for me ?           07:26 PM, 16th Nov                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:26 PM, 16th Nov                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:26 PM, 16th Nov                     Amna                    1           07:30 PM, 16th Nov                    Centrepoint KW whatsapp bot                    Hello Amna , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:30 PM, 16th Nov                     Amna                    1           07:30 PM, 16th Nov                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           07:30 PM, 16th Nov                     Amna                    8195712784           07:31 PM, 16th Nov                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1115220001566    You can also easily track your order from My Account > Order History.             07:31 PM, 16th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:31 PM, 16th Nov                     Amna                    2           07:32 PM, 16th Nov                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:32 PM, 16th Nov                     Amna                    1           07:32 PM, 16th Nov                    Centrepoint KW whatsapp bot                   Please enter your email address           07:32 PM, 16th Nov                     Amna                    [email-masked]           07:32 PM, 16th Nov                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:32 PM, 16th Nov                     Amna                    My order isn’t delivered yet when will it be delivered exactly???           07:34 PM, 16th Nov                   Samer                   Hi Amna , Thank you for contacting us. I'm Samer. I will be happy to help you.           07:35 PM, 16th Nov                     Amna                    Hi dear may I know when will my order be delivered?           07:36 PM, 16th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:36 PM, 16th Nov                     Amna                    Take your time           07:37 PM, 16th Nov                   Samer                   As we can see the courier is facing an issue with your address, please confirm all this information are correct Amna Othman  +96597466602 alkindi street building 21 9th floor appartment 18 [email-masked] Kuwait (KW) KW-HA Shaab al bahri Hawally           07:38 PM, 16th Nov                     Amna                    Yes that is my address           07:39 PM, 16th Nov                   Samer                   And mobile number 97466602 ?           07:39 PM, 16th Nov                     Amna                    Yes           07:39 PM, 16th Nov                   Samer                   Thank you for confirmation we will check with courier about the delay and you will be contacted soon           07:41 PM, 16th Nov                   Samer                   Do you have another inquiry I can assist you with?           07:41 PM, 16th Nov                     Amna                    Thanks           07:42 PM, 16th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:43 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5281009