Subject: Ticket Assigned - Conversation with Ida
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Nov 2022 13:11:42 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ida Ida                    good day           05:02 PM, 16th Nov                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            05:02 PM, 16th Nov                   Babyshop UAE WhatsApp bot                    Hello Ida , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:02 PM, 16th Nov                     Ida                    1           05:02 PM, 16th Nov                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           05:02 PM, 16th Nov                     Ida                    9595386240           05:02 PM, 16th Nov                   Babyshop UAE WhatsApp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            05:02 PM, 16th Nov                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:02 PM, 16th Nov                     Ida                    2           05:02 PM, 16th Nov                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:02 PM, 16th Nov                     Ida                    1           05:02 PM, 16th Nov                   Babyshop UAE WhatsApp bot                   Please enter your email address           05:02 PM, 16th Nov                     Ida                    [email-masked]           05:02 PM, 16th Nov                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           05:02 PM, 16th Nov                   Samer                   Hi Ida , Thank you for contacting us. I'm Samer. I will be happy to help you.           05:05 PM, 16th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:07 PM, 16th Nov                   Samer                   We sincerely apologize for any inconvenience caused,We will escalate your issue to make your order ready for pickup asap           05:10 PM, 16th Nov                   Samer                   Do you have another inquiry I can assist you with?           05:10 PM, 16th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:11 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5279823