Subject: Ticket Assigned - Conversation with Asiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Nov 2022 13:10:59 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asiya Asiya                    Hi           04:55 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:55 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Hello Asiya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:55 PM, 16th Nov                     Asiya                    1           04:55 PM, 16th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:55 PM, 16th Nov                     Asiya                    9400239292           04:56 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            04:56 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:56 PM, 16th Nov                     Asiya                    2           04:56 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:56 PM, 16th Nov                     Asiya                    1           04:56 PM, 16th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:56 PM, 16th Nov                     Asiya                    [email-masked]           04:56 PM, 16th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:56 PM, 16th Nov                   Samer                   Hi Asiya , Thank you for contacting us. I'm Samer. I will be happy to help you.           04:57 PM, 16th Nov                     Asiya                    Hello Samer           04:57 PM, 16th Nov                     Asiya                    I would like to ask regarding my order           04:57 PM, 16th Nov                     Asiya                    Can I change it to be delivered instead of pick up?           04:58 PM, 16th Nov                     Asiya                    I was thinking that the process will be faster if I pick up but I reliaze it is taking more time           04:59 PM, 16th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:59 PM, 16th Nov                   Samer                   We apologize for the inconvenience caused.As per the system your order will be ready for collection within 24 hours and you will get a notification           05:00 PM, 16th Nov                   Samer                   Do you have another inquiry I can assist you with?           05:00 PM, 16th Nov                     Asiya                    I am here in MOE now and they are saying it will take 4 to 5 days           05:00 PM, 16th Nov                     Asiya                    Can you please clarify?           05:00 PM, 16th Nov                     Asiya                    Hello ??           05:02 PM, 16th Nov                     Asiya                    Are you still there?           05:03 PM, 16th Nov                     Asiya                    Helloooooooo           05:05 PM, 16th Nov                     Asiya                    ?           05:05 PM, 16th Nov                     Asiya                    Anybody here?           05:05 PM, 16th Nov                     Asiya                    Can I have it delivered please           05:06 PM, 16th Nov                     Asiya                    Pick up will not be convenient for me anymore if not now           05:06 PM, 16th Nov                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:09 PM, 16th Nov                   Samer                   Do you have another inquiry I can assist you with?           05:09 PM, 16th Nov                     Asiya                    I need help on this           05:09 PM, 16th Nov                   Samer                   We will do the needful           05:10 PM, 16th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:10 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5279813