Subject: Re: On Validation - Ticket ID 4992386
From: Manish Kumar <[email-masked]>
To: Muhsin Thai Valappil <[email-masked]>
Cc: "Zeeshan Mohammad, TCS" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Akshay Berry <[email-masked]>, Samer Salmeh <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 16 Nov 2022 01:53:39 -0700 (MST)

Dear Muhsin, 

Kindly assist us on the below request. 

With reference to the ticket id : 4992386 

The customer has contacted us on 11 Oct 2022 regarding a payment as the payment was deducted (BENEFIT). 
Cx Name: Fernando V. Echave 
Email - [email-masked] 

Order Number : 7389888870 

Date : Oct 11, 2022 

Amount : BHD32.00 

Kindly check the attached for your reference. 
Regards. 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Sent: Thursday, November 10, 2022 2:44:14 PM 
Subject: Re: On Validation - Ticket ID 4992386 

Hi Team, 

Kindly assist us to get an update for the below. Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Elbadri" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]> 
Sent: Friday, 4 November, 2022 17:44:06 
Subject: Re: On Validation - Ticket ID 4992386 

Hi Zeeshan, 

Kindly assist us to get an update for the below. Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Elbadri" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Sunday, 30 October, 2022 17:11:30 
Subject: Re: On Validation - Ticket ID 4992386 

Dear Zeeshan, 

Thank you for your prompt response. 

Apology on the below, kindly find the below details and assist us in closing this request. 

With reference to the ticket id : 4992386 

The customer has contacted us on 11 Oct 2022 regarding a payment as the payment was deducted (BENEFIT). 

Cx Name: Fernando V. Echave 
Email - [email-masked] 

Order Number : 7389888870 

Date : Oct 11, 2022 

Amount : BHD32.00 

Kindly check the attached for your reference. 
Regards. 
Manish 

From: "Zeeshan Mohammad, TCS" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Sunday, October 30, 2022 10:07:46 AM 
Subject: Re: On Validation - Ticket ID 4992386 

Hi Manish, 

Can you please provide the order number or some other details related to this transaction like customer name etc. 

Thanks & Regards, 
Zeeshan 

From: Manish Kumar <[email-masked]> 
Sent: Wednesday, October 26, 2022 2:08 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Zeeshan Mohammad(TCS) <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd. Elbadri <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: On Validation - Ticket ID 4992386 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 
Hi Team, 

Please assist us in getting an update on the below request. 

With reference to the ticket id : 4992386 

The customer has contacted us on 11 Oct 2022 regarding a payment as the payment was deducted (BENEFIT). 
Order Number : Oct 11, 2022 
Date : Sep 30, 2022 

Amount : BHD32.00 

Kindly check the attached for your reference. 

Regards. 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "Zeeshan Mohammad, TCS" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, October 24, 2022 2:28:23 PM 
Subject: Re: On Validation - Ticket ID 4992386 

Dear Akshay, 

Kindly assist us to get an update on the below request. 

Thank you for your help. 

Regards. 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Zeeshan Mohammad, TCS" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]> 
Sent: Saturday, October 22, 2022 7:44:41 PM 
Subject: Fwd: On Validation - Ticket ID 4992386 

Hi Zeeshan, 

Kindly assist with the refund as per below. Thank you for your help. 

Regards, 
Nikhil. 

From: "Mohammed Abdullah, Bahashwan" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Elbadri" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 21 October, 2022 19:44:52 
Subject: On Validation 

Hi Team, 

With reference to the ticket id : 4992386 

The customer has contacted us on 11 Oct 2022 regarding a payment as the payment was deducted (BENEFIT). 

Order Number : Oct 11, 2022 

Date : Sep 30, 2022 

Amount : BHD32.00 

Kindly check the attached for your reference. 

Regards. 
Bahashwan. 

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