Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 19:02:17 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="ltr">Hi,<div><br></div>
<div>We have not yet received the 3 T-shirts. We had provided all the details in complaint number Re: [#5253349]. These are the 3 T-shirts we have not received.</div>
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<div dir="ltr">1. Lee Cooper Printed Crew Neck T-shirt with Short Sleeves</div>
<div dir="ltr">2. Lee Cooper Printed T-shirt with Crew Neck and Short Sleeves<br>3. Solid Polo T-shirt with Mandarin Collar and Short Sleeves</div>
<div>Please find attached the courier slip that has all the proof you need.</div>
<div>In that it is clearly printed 1 of 2. We are supposed to receive 4 and we have paid the full amount. We are providing you with all the proof and the details you have requested. We need proper action. Kindly provide us with the proof from your side that you have successfully delivered the tshirts that we have not received.

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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Nov 15, 2022 at 10:22 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5266569</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5266569<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Samer Salmeh : </div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div><div dir="ltr">
<div dir="ltr"><span>Hi dhanya ,</span></div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We apologize for the inconvenience caused.</div>
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<div>As per the courier your order,   9594467939 has been delivered successfully completely.</div>
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<div>If you still believe that you did not receive some items, please contact us again</div>
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<div>Please feel free to contact us if you have any further questions.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044004923419'>20221113_093000.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5266569