Subject: New Reply Received - Broken order
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 16:38:47 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Broken order  Ticket comment <div dir="ltr">Hello,<div><br></div>
<div>So, this means that I have to go online and re-order the hamper and have to pay shipping and delivery charges?  This is unacceptable!!! Poor customer service! Especially since the return is due to damage of an item before it was sent.</div>
<div><br></div>
<div>Make this right!! I do not want a refund or spent extra money to order a replacement.</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Nov 15, 2022 at 5:16 PM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div>Hi Paula,<br><br>
</div>
<div dir="ltr">
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;word-break:break-word;box-sizing:border-box;color:rgb(0,0,0)' dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div>​</div>
<div>We apologize for the inconvenience caused.</div>
<div> </div>
<div dir="ltr">The exchange or replacement is not available so we have created the return request </div>
<div> </div>
<div>Please feel free to contact us if you have any further questions.</div>
<div> </div>Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Home Centre </span>Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5265087