Subject: Note Added - [#5078749] Product information
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 14 Nov 2022 10:51:48 +0000

Hi ,    Ahmed Ali MohamedAttala Abdel Salam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5078749    Subject:  Product information   Requester: Dr Ahmed    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Arun </div>
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<div class="MsoNormal">Please find customer address details &amp; kindly arrange team to visit customer by tomorrow 15<sup>th</sup> Nov 5-7pm
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<div class="MsoNormal">Mr . Ahmed </div>
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<div class="MsoNormal">Mob: 55282924- 50468842</div>
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<div class="MsoNormal">Salmiya</div>
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<div class="MsoNormal">Block 3 Youssef Alqenai Srt</div>
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<div class="MsoNormal">Bldg. 08 flr 05 flt 13</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Ahmed Ali.</div>
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<div>From: Murugapandian Mani &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, November 14, 2022 12:37 PM<br>
<b>To:</b> [email-masked]; Arunava Mitra &lt;[email-masked]&gt;; Hckmgr Alrai &lt;[email-masked]&gt;; Srghomecentre Whkwt &lt;[email-masked]&gt;; Ahmed Ali MohamedAttala Abdel Salam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mohamed Kassem &lt;[email-masked]&gt;; Hck Alrai &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5078749] - Product information</div>
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<div class="MsoNormal">Dear Ali</div>
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<div class="MsoNormal">Pls call this customer now itself and schedule it to attend their complaint.</div>
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<a id="OWAAM8B609A6F9C4D4613A6A55FFBD2F699CA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>:-Pls refer below.</div>
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<div class="MsoNormal">Regards/Mani</div>
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<b>From:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, November 14, 2022 12:17 PM<br>
<b>To:</b> Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckmgr Alrai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Srghomecentre Whkwt &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hck Alrai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5078749] - Product information</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi  Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Invoice number :211222019785202101209</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Store :Alrai store</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Asper the customer "I bought it from them and i have a problem with the door. They sent an email to maintenance section and they replied that they will come in two days.
 After that nobody came and when O contacted them again they gave me a phone number which I called more than 25 times. Each time they are giving me fake appointments and nobody is coming or even caring to solve my problem !!!!! Very unprofessional customer
 service and disrespect !!!! Not what we expected"</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Please check and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Home Centre </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Tue, 1 Nov at 2:46 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Dear Amir</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">We will check the issue on priority and contact the customer from our end today only</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Arun</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">From: Hckmgr Alrai
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<b>Sent:</b> Tuesday, November 01, 2022 1:41 PM<br>
<b>To:</b> Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Srghomecentre Whkwt &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Ali MohamedAttala Abdel
 Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hck Alrai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5078749] - Product information</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Dear Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly check below customer complain we send request from Oct-09, till now still pending.</span></div>
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<div class="MsoNormal" style="line-height:105%"><b><span style="color:#1F497D">Amir Abel Fattah</span></b></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%;color:#1F497D">Furniture DTL Al Rai</span></div>
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<b><span style="font-size:10.5pt;font-family:-Apple-System">From:</span></b><span style="font-size:10.5pt;font-family:-Apple-System"> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, November 01, 2022 1:15 PM<br>
<b>To:</b> Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckmgr Alrai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5078749] - Product information</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Asper the customer "I bought it from them and i have a problem with the door. They sent an email to maintenance section and they replied that they will come in two days. After that
 nobody came and when O contacted them again they gave me a phone number which I called more than 25 times. Each time they are giving me fake appointments and nobody is coming or even caring to solve my problem !!!!! Very unprofessional customer service and
 disrespect !!!! Not what we expected"</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please check and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System"><br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
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