Subject: Ticket Assigned - Conversation with Raza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Nov 2022 16:30:20 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Raza Raza                    Hello. Can i know where is my order 9595048914?           08:15 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:15 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:15 PM, 13th Nov                     Raza                    1           08:15 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Hello Raza , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:15 PM, 13th Nov                     Raza                    1           08:15 PM, 13th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:15 PM, 13th Nov                     Raza                    9595048914?           08:16 PM, 13th Nov                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           08:16 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            08:16 PM, 13th Nov                     Raza                    1           08:16 PM, 13th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:16 PM, 13th Nov                     Raza                    9595048914           08:16 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111222001276    You can also easily track your order from My Account > Order History.             08:16 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:16 PM, 13th Nov                     Raza                    2           08:17 PM, 13th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:17 PM, 13th Nov                     Raza                    1           08:17 PM, 13th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:17 PM, 13th Nov                     Raza                    [email-masked]           08:17 PM, 13th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:17 PM, 13th Nov                   Samer                   Hi Raza , Thank you for contacting us. I'm Samer. I will be happy to help you.           08:18 PM, 13th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:18 PM, 13th Nov                   Samer                   Please confirm your mobile number is correct           08:19 PM, 13th Nov                   Samer                   528982965           08:19 PM, 13th Nov                   Samer                   As we can see the courier is facing an issue with your address hyatt regency deira  [email-masked] United Arab Emirates (AE) AE-AJ Corniche Ajman Ajman           08:20 PM, 13th Nov                     Raza                    Yes its my number           08:20 PM, 13th Nov                     Raza                    But its in Dubai           08:20 PM, 13th Nov                     Raza                    Not in Ajman           08:20 PM, 13th Nov                     Raza                    He told me yesterday that it will be delivered today           08:21 PM, 13th Nov                     Raza                    But it wasnt           08:21 PM, 13th Nov                   Samer                   We apologize for that,we can't  change the city , please make a new order to the same city that you live in           08:21 PM, 13th Nov                   Samer                   Do you have another inquiry I can assist you with?           08:22 PM, 13th Nov                     Raza                    Its payed already           08:22 PM, 13th Nov                     Raza                    How can i make an order again           08:22 PM, 13th Nov                   Samer                   Please provide us with your contact number and full address in order to be updated (house number - street name - neighborhood - city)           08:22 PM, 13th Nov                   Samer                   Hi, I'm not getting a response from you. Are we still connected?           08:25 PM, 13th Nov                     Raza                    Yes           08:25 PM, 13th Nov                     Raza                    My order is payed online           08:25 PM, 13th Nov                     Raza                    Its done           08:25 PM, 13th Nov                     Raza                    I cant place an order again           08:25 PM, 13th Nov                   Samer                   Please provide us with your contact number and full address in order to be updated (house number - street name - neighborhood - city)           08:26 PM, 13th Nov                     Raza                    Hyatt regency- Deira cornich- dubai           08:26 PM, 13th Nov                     Raza                    801 room number           08:26 PM, 13th Nov                   Samer                   Flat no ?           08:27 PM, 13th Nov                   Samer                   Flat Number ?           08:27 PM, 13th Nov                     Raza                    801           08:28 PM, 13th Nov                   Samer                   Thank you for sharing, we will forward this information to contact you and deliver your order           08:28 PM, 13th Nov                   Samer                   Do you have another inquiry I can assist you with?           08:28 PM, 13th Nov                     Raza                    When i can expect my delivery?           08:28 PM, 13th Nov                   Samer                   Within 48 hours after update the address           08:29 PM, 13th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:29 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5259719