Subject: Ticket Assigned - Conversation with Neelam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Nov 2022 14:52:25 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Neelam Neelam                    Hi           06:42 PM, 12th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:42 PM, 12th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:42 PM, 12th Nov                     Neelam                    1           06:42 PM, 12th Nov                   Centrepoint UAE whatsapp bot                    Hello Neelam , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:42 PM, 12th Nov                     Neelam                    1           06:42 PM, 12th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:42 PM, 12th Nov                     Neelam                    9594714820           06:43 PM, 12th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111022003041    You can also easily track your order from My Account > Order History.             06:43 PM, 12th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:43 PM, 12th Nov                     Neelam                    2           06:43 PM, 12th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:43 PM, 12th Nov                     Neelam                    1           06:43 PM, 12th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:43 PM, 12th Nov                     Neelam                    [email-masked]           06:44 PM, 12th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:44 PM, 12th Nov                   Samer                   Hi Neelam , Thank you for contacting us. I'm Samer. I will be happy to help you.           06:44 PM, 12th Nov                     Neelam                    Hi samer           06:44 PM, 12th Nov                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:45 PM, 12th Nov                     Neelam                    I haven’t received my order           06:45 PM, 12th Nov                     Neelam                    It’s urgent           06:45 PM, 12th Nov                   Samer                   Please confirm your mobile number 551255632 is correct ?           06:46 PM, 12th Nov                   Samer                   Hi, I'm not getting a response from you. Are we still connected?           06:48 PM, 12th Nov                     Neelam                    Yes           06:49 PM, 12th Nov                     Neelam                    Yes           06:49 PM, 12th Nov                   Samer                   Thank you for confirmation.We apologize for the inconvenience caused.  we will check with courier to expedit the delivery process asap           06:50 PM, 12th Nov                   Samer                   Do you have another inquiry I can assist you with?           06:50 PM, 12th Nov                     Neelam                    No but i need my order delivered asap its already delayed           06:50 PM, 12th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:52 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5252417